Dionne Laviolette
Windsor,Canada
Summary
With a proven track record at Shoppers Drug Mart, and Rexall I excel in customer service and cash register operation, enhancing customer satisfaction and loyalty. Demonstrated ability to maintain high cleanliness standards and manage tasks efficiently, I've significantly contributed to team success through exceptional work ethic, empathy, and collaborative efforts.
Overview
25
25
years of professional experience
Work History
Cashier
Rexall
Windsor, ON
11.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, debit, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Enhanced customer loyalty by participating in rewards program enrollment.
Substitute Teacher
ABC Daycare
Windsor, ON
01.2023 - 09.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Assisted lead teacher in the development of age-appropriate lesson plans that addressed diverse learning styles and abilities.
- Supported the emotional well-being of each child through empathetic listening, guidance, and conflict resolution skills.
- Provided one-on-one support for struggling learners, resulting in improved academic performance and increased confidence.
- Contributed to a safe and nurturing classroom environment by implementing proactive classroom management strategies.
Cashier
Shoppers Drug Mart
Windsor, ON
01.2003 - 11.2021
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Photo Lab Technician
Shoppers Drug Mart
Windsor, ON
01.2003 - 12.2017
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
- Converted motionless photographs and motion picture film to CDs and DVDs.
- Enhanced customer satisfaction by ensuring timely completion of photo processing tasks.
Post Office Manager
Shoppers Drug Mart
Windsor, ON
01.2000 - 12.2003
- Ensured timely deliveries by closely monitoring daily routes and making necessary adjustments when needed.
- Facilitated smooth transitions during peak holiday seasons by hiring additional temporary staff members as needed.
- Coordinated with regional post office managers to share best practices, streamline efficiency, and improve overall performance across locations.
- Reduced customer wait times through the optimization of staff scheduling and task management.
- Increased employee satisfaction by providing ongoing training and support in a positive work environment.
- Managed inventory control procedures ensuring accurate stock levels were maintained whilst minimizing excess waste.
- Assisted customers in determining proper postal service to align with individual needs.
Education
Diploma - Early Childhood Care And Education Part Time
St. Clair College of Applied Arts And Technology
Windsor, None01-2027
Languages
English
Native or Bilingual
Timeline
Substitute Teacher
ABC Daycare
01.2023 - 09.2023
Cashier
Rexall
11.2021 - Current
Cashier
Shoppers Drug Mart
01.2003 - 11.2021
Photo Lab Technician
Shoppers Drug Mart
01.2003 - 12.2017
Post Office Manager
Shoppers Drug Mart
01.2000 - 12.2003
Diploma - Early Childhood Care And Education Part Time
St. Clair College of Applied Arts And Technology
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