Summary
Overview
Work History
Education
Skills
Timeline
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Dionne Latouche-Ellis

Buffalo,NY

Summary

Accomplished professional with expertise in crisis intervention and legal research, having served as Director of Operations at Touche Youth Empowerment. Successfully enhanced program effectiveness by 30% through strategic initiatives. Adept at client communication and regulatory compliance, delivering impactful results in diverse roles. Proven leader with a commitment to excellence and community service.

Overview

11
11
years of professional experience

Work History

Clergy

Living world, empowerment ministries
Mississauga, Ontario On
06.2014 - Current
  • Spiritual leaders, conduct religious rights and ceremonies such as weddings and funerals
  • programs that offers comfort to those who suffering, illness and grief, and also counsellingcounseling families and youth.
  • Marital and suicidal coma and sui

Law Clerk

MMW
Toronto, Ontario
01.2020 - 07.2025
  • Conducted legal research on case law and statutes for ongoing cases.
  • Drafted legal documents including briefs, memos, and pleadings for attorney review.
  • Managed case files and maintained organized records for easy access and reference.
  • Collaborated with clients to gather information and clarify legal issues presented.
  • Reviewed discovery materials to identify relevant documents and evidence for cases.
  • Communicated with court personnel to file documents and ensure compliance with deadlines.
  • Represented clients in tribunal such as landlord and tenants and Immigration.
  • preparation such as court reports, affidavit, and legal correspondence.

EI Benefit Officer

Government of Canada
Mississauga , ON
12.2014 - 07.2025
  • Enforced compliance with regulatory standards and company policies.
  • Advised on EI act and Regulations
  • for administering and enforcing employment insurance laws and regulations, including determining eligibility for benefits, processing claims monitoring payments>
  • information and support responding to inquiries about EI benefits, explaining the relevant laws and regulations to clients and guiding them through the application process>

Director of Operations

Touche youth empowerment
Mississauga , Ontario
06.2014 - 07.2025
  • Oversaw daily operations to ensure efficient service delivery for youth programs.
  • Developed strategies to enhance program effectiveness and participant engagement.
  • Managed budgets and resource allocation for various youth empowerment initiatives.
  • Collaborated with community partners to expand outreach and support services.
  • Trained and mentored staff to improve operational processes and team performance.
  • Coordinated events and workshops to promote skill development among youth participants.
  • Ensured compliance with organizational policies and best practices in program management.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Provided leadership and guidance to subordinate managers and supervisors.

Suicidal Prevention Officer

Salvation Army Suicide line
Hamilton, Ontario
06.2015 - 09.2019
  • Conducted risk assessments to identify potential suicide threats and vulnerabilities.
  • Provided crisis intervention support via phone.
  • Maintained high levels of alertness throughout shifts.
  • Maintained accurate records of client interactions and follow-up services provided.

Education

Diploma - Paralegal Studies

Cester College
Toronto, ON
09-2018

High School Diploma -

Downsview Secondary School
Toronto Ontario
01-1988

Pastoral Counselling

Oral Roberts University
Tulsa, Oklahoma

Skills

  • Crisis intervention
  • Legal research
  • Case management
  • Regulatory compliance
  • Document drafting
  • Client communication

Timeline

Law Clerk

MMW
01.2020 - 07.2025

Suicidal Prevention Officer

Salvation Army Suicide line
06.2015 - 09.2019

EI Benefit Officer

Government of Canada
12.2014 - 07.2025

Clergy

Living world, empowerment ministries
06.2014 - Current

Director of Operations

Touche youth empowerment
06.2014 - 07.2025

Diploma - Paralegal Studies

Cester College

High School Diploma -

Downsview Secondary School

Pastoral Counselling

Oral Roberts University

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Dionne Latouche-Ellis