DIONNA B. JACKSON
Santa Clarita
Summary
Highly organized and detail-oriented professional with strong administrative skills and over 10 years of experience in Office Administration and Human Resources. Proven track record of achievement, innovation, and outstanding work ethic. Committed to delivering exceptional results through effective leadership, collaborative teamwork, and articulate communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Muse Inc
10.2021 - 01.2023
- Assisted in managing daily office operations, including answering phones, scheduling appointments, and greeting visitors
- Prepared and distributed correspondence, reports, and presentations
- Organized and maintained filing systems, ensuring easy retrieval of documents
- Managed travel arrangements, accommodations, and expense reports for staff members
- Coordinated meetings and events, including booking venues and arranging catering
- Provided general administrative support to different departments as needed.
Administrative Assistant II
Ayanna Davis, Compton City School Board
02.2022 - Current
- Provide comprehensive administrative support to the management team and staff
- Manage calendars, schedule appointments, and coordinate meetings and travel arrangements
- Prepare and edit correspondence, reports, presentations, and other documents
- Maintain confidential records and files, ensuring accuracy and accessibility
- Handle incoming calls, respond to inquiries, and direct messages to the appropriate individuals
- Organize and maintain office supplies and equipment, initiating orders when necessary
- Assist in budget management and expense tracking
- Collaborate with cross-functional teams to streamline processes and improve efficiency
- Develop and maintain effective filing systems, both physical and electronic.
PAYROLL and HUMAN RESOURCES SPECIALIST
Loyola Marymount University
01.2019 - 01.2021
- Managed a broad range of HR functions, including EHRIS administration and personnel file management
- Processed high-volume payroll distribution, meticulously analyzing payroll forms and reports for accuracy and promptly making necessary adjustments or corrections
- Provided organizational development and human resources training in diversity and sexual harassment to line staff and management
- Developed and implemented organizational development policies and programs to create a positive organizational climate, improve employee morale, and enhance job satisfaction
- Delivered excellent customer service to more than 800 personnel, handling new employee orientations, benefits, payroll, retirements, separations, and promotions
- Resolved payroll-related problems or questions and performed bank reconciliations
- Set up and reconciled voluntary payroll deductions and direct deposits, identified and researched exceptions, and remitted payments to vendors
- Issued W-2 Wage and Tax Statements, processed and maintained W-4 tax data and changes in personal data
- Conducted training sessions for employees to explain payroll policies and procedures, state and federal regulations, and HR practices
- Audited, balanced, and corrected payroll documents, payroll time records, and related reports
- Maintained payroll registers, tracked salary increases, and generated payroll reports.
PAYROLL and HUMAN RESOURCES COORDINATOR
Simplicity HR Solutions
12.2016 - 01.2019
- Managed payroll systems for up to 250 employees across 10 clients
- Assisted with employee benefits enrollment and troubleshooting
- Provided support for employees regarding handbook interpretation and updates
- Ensured implementation and updates of all company policies and procedures in accordance with federal, state, and local laws and regulations
- Collaborated with managers to develop and execute recruitment plans, including job postings, applications, interviews, and proper record maintenance
- Served as Leave of Absence liaison with the Corporate Office and ensured compliance
- Processed separations, exit interviews, and managed background check processes
- Oversaw employee hotline and addressed concerns as necessary
- Supported online employee portal for employees and applicants
- Assisted with various HR functions, including adverse applicant reports, drug testing reports, and COBRA administration.
Education
Associate of Arts - Business Administration
Antelope Valley College
Lancaster, CA06.2016
Skills
- Intermediate to advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong attention to detail and accuracy
- Excellent communication and interpersonal skills, including active listening and clear communication in-person, via email, and over the phone
- Proficient in basic technical and analytical tasks, including working with spreadsheets, numbers, data, and generating reports
- Self-motivated and able to work independently
- Professional demeanor with a strong focus on attention to detail
- Ability to adapt to change and embrace new technologies
- Office administration and management
- Time management and multitasking
- Database and records management
- Strong written and verbal communication skills
- Problem-solving and decision-making
Certification
Professional Human Resources Certification - In Progress (SHRM)
Certified Payroll Professional - In Progress (American Payroll Association)
Affiliations
Member, Society of Human Resources Management
Member, Professionals in Human Resources Association
Member, American Payroll Association
Timeline
Administrative Assistant II
Ayanna Davis, Compton City School Board
02.2022 - Current
Administrative Assistant
Muse Inc
10.2021 - 01.2023
PAYROLL and HUMAN RESOURCES SPECIALIST
Loyola Marymount University
01.2019 - 01.2021
PAYROLL and HUMAN RESOURCES COORDINATOR
Simplicity HR Solutions
12.2016 - 01.2019
Associate of Arts - Business Administration
Antelope Valley College
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