Dione N. Cunningham
Winnipeg,Manitoba
Summary
Experienced and dedicated Human Resource Manager with a strong background in customer service and people management. Leveraging 15 years of extensive knowledge and training to contribute effectively in a new position. Recognized for reliability and competence, consistently demonstrating great ethics throughout my career. With a combined experience of 23 years in customer service, diverse range of life skills, and education, always eager to enhance skill set and stay up-to-date with industry trends.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Property Manager
Globe Property Management
08.2019 - Current
- Interviewing new candidates with the appropriate skillsets and ability to join our organization
- Training and Coaching employees when needed
- Adhered to and coached Health and Safety processes-COR Bussiness standards
- Managed upwards of 10 Multi- Residential properties and Employees
- Created and Managed Budgets for all Properties in my profile
- Propose and followed through on property upgrades with different trades
Supervisor
Great West Life Assurance – Benefit Payment Office
12.2017 - 08.2019
- Interviewing new candidates with the appropriate skillsets and ability to join our organization
- Taking ownership of team results and drive industry’s best practices forward to achieve superior results
- Provide feedback and recommendations on process improvements, yearly initiatives, and adhering to national and office budgets
- Assisting employees with many different Human Resource related matters; Short term disability, return to work programs, performance management
- Successfully communicating with several departments to provide timely service for our customers
- Coordinating workload balance and activities of employees to achieve department goals and objectives
- Ongoing coaching and assisting employees to achieve their goals
- Manager member of GWL Health and Safety committee
Service Manager
Via Rail Canada Inc.
01.2003 - 12.2017
- Demonstrated by example the high standards of Via Rail experience to crews upwards of 30 people
- Managing incidents and coordinating activity to minimize any inconvenience to our customers
- Communicate with other positions within the train to ensure daily requirements are completed and Transport Canada guidelines were followed
- Completed and revised end of trip revenue deposits
Customer Experience Manager
Via Rail Canada Inc.
04.1995 - 12.2017
- Assisted Customer Experience Management Team with everyday train operations: Train crewing levels, coaching of Service Managers and crew members
- Ensuring all decision were in accordance to the Collective Agreement
- Safety Audits performed per train arrival
- Uphold the strong standards of the corporation
- Assisted and coordinated passengers, and alternate transportation during train disruptions
- Participated in decisions relevant to On Board Services
- Coordinated special events on-bard train, assisted with head office with Blackberry Roll Out for On Board Services Personnel
- Was an active member of Operation Lifesaver
Education
Human Resource Management- Certificate - Human Resources Management
Red River Community College
Winnipeg, Manitoba01.2018
Business Communication - business
Red River Community College
Winnipeg, Manitoba01.2007
High School Diploma -
Vincent Massey Collegiate
Winnipeg, Manitoba01.1994
Skills
- Effective Leadership
- Effective Communication
- Collaborative Engagement
- Data Analysis in Excel
- Document Creation
- Email Management
- Effective Visual Communication
- Information Access
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- Introduction to Health and Safety
- Health Canada Audits
- CPR, Emergency Response Procedures, Peer Support trained and First Aid Certified
- Business Communication
- Peer Support team member
- Mental Health 'First Aider'
Availability
To be negotiated
References
Available upon request
Accomplishments
- Obtained Number contracts for capital improvements in Number months.
- Oversaw multiple residential family properties totaling over Number individual units.
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
- Collaborated with team of Number in the development of Project name.
- Achieved Result by completing Task with accuracy and efficiency.
Affiliations
- Certified Propety Manager (CPM), Candidate, REIM
- Certified Professional Human Resource, (CPHR), Candidate
Timeline
Property Manager
Globe Property Management
08.2019 - Current
Supervisor
Great West Life Assurance – Benefit Payment Office
12.2017 - 08.2019
Service Manager
Via Rail Canada Inc.
01.2003 - 12.2017
Customer Experience Manager
Via Rail Canada Inc.
04.1995 - 12.2017
High School Diploma -
Vincent Massey Collegiate
Human Resource Management- Certificate - Human Resources Management
Red River Community College
Business Communication - business
Red River Community College
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