Dione Chidoda
Mount Forest
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Walshs IDA Pharmacy
Mount Forest
02.2025 - Current
- Assisted customers with medication inquiries and product information.
- Processed customer transactions accurately using point-of-sale systems.
- Maintained organized inventory shelves for efficient product access.
- Handled prescription drop-offs and pickups.
- Answered phone calls and responded to customer emails politely and professionally.
- Help maintain a clean, safe and professional store environment.
- Ensure customers leave satisfied with the service they received.
Restaurant Hostess
Jack Salmon
Durban, South Africa
01.2019 - 09.2023
- Greeted and seated guests promptly in a busy dining environment.
- Managed reservation system to optimize table turnover and guest flow.
- Assisted servers by communicating wait times and special requests effectively.
- Maintained cleanliness and organization of the front entrance and waiting area.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Handled guest inquiries and resolved minor issues with professionalism.
- Provided menus and informed guests about daily specials upon arrival.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Assigned seating arrangements based on customer preferences and restaurant policies.
Cashier
KAVA Market
Harare, Zimbabwe
01.2017 - 12.2018
- Processed customer transactions quickly and accurately at KAVA Market.
- Maintained clean and organized checkout areas for smooth operations.
- Assisted customers with product inquiries and provided friendly service.
- Collaborated with team members to ensure inventory levels were adequate.
- Trained new cashiers on operating procedures and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
Education
High School Diploma -
Mabvuku High School
Harare, Zimbabwe 11-2016
B
Skills
- Point-of-sale operation
- Medication knowledge
- Transaction processing
- Inventory management
- Customer interaction
- Reservation management
- Flow optimization
- Issue resolution
- Effective communication
- Active listening
- Team collaboration
- Time management
- Problem solving
- Attention to detail
- Courteous demeanor
- Verbal and written communication
- Adaptive team player
Timeline
Customer Service Representative
Walshs IDA Pharmacy
02.2025 - Current
Restaurant Hostess
Jack Salmon
01.2019 - 09.2023
Cashier
KAVA Market
01.2017 - 12.2018
High School Diploma -
Mabvuku High School
B