Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Dion Shelton Francis

Summary

To constantly have an edge over the current times and trends, to keep learning and always innovating and to bring about a deep sense of respect and value for Content creation and Training Delivery using the prevalent available technologies.

Overview

18
18
years of professional experience

Work History

Associate Consultant

Wipro Technologies
06.2015 - Current
  • 14+ years of experience in the Learning and Development domain.
  • Extensive working experience in Instructional Designing, technical writing, ERP Training Content Development and Training Needs Analysis.
  • End to end training requirements and content creation responsibilities of solution design for different business partners across all verticals.
  • Creating checklists and standards for the training deliverables in various rollouts for ERP training projects.
  • Content Developmen t (Power point presentations) to represent Storyboards and customer blueprint documents in a structured and sequential manner for the purpose of converting it into an e-learning course (WBT) or an Instructor led presentation.
  • Creating Simulations , using tools such as Adobe Captivate 9, Workforce Performance Builder (SAP 9.4) and Articulate 360. These simulations are the essence of any Web Based Training platform.
  • OCM & Stakeholder Management – Client interfacing and client engagement activities to ascertain the existing changes between the A s is vs. the To be process. Liaising with the offshore development team to ensure seamless content creation and delivery. As the OCM personnel, the role involved connecting with the clients to establish the set standards for:
  • Content sign off (together with levels of approval)
  • Template design
  • Training Strategy
  • Resource handling and onboarding

Assistant Manager – Corporate Human Resources Development

Wipro Technologies
  • Communication Training - training workshops for rookies (fresh engineering students) – an extensive 8 days communication-based training program which focuses on the following:
  • Transition from campus to corporate
  • Phonetics – sounds and syllables stress for pronunciation
  • Grammar – functional aspects of written and spoken English
  • Email Writing Skills
  • The 7C's of effective writing
  • Cross cultural training program (depending on the geography they will serve)
  • Speech Analytics in association with CEFR standards. The use of Burlington English.
  • Be part of the “Community Learning Initiative” which focusses on language based training and updates on a monthly calendared basis
  • English Learning Companion in association with the Burlington English Group – An initiative run across all locations for all Service Desks, Testing and Development based projects. ELC is based on the CEFR standards.
  • Coaching and Mentoring of Senior Managers and Consultants in the organization, on Communication and Presentation skills. This is done on a one on one basis, either in a simulated classroom environment of through WebEx or through a V-Con interface
  • Conduct other behavioural skills programs such as:
  • Onsite Readiness
  • Basic and Advanced Presentation Skills
  • Email etiquette and writing effectively
  • Power Consulting (based on the McKenzie model)
  • Negotiation Skills
  • Customer Service Essentials
  • Cross Culture programs
  • Internal Induction programs based on the company's vision and objectives
  • Understanding business requirements to come up with specialized training modules which are meant to address the concerns faced by the projects
  • To be upskilled on Experiential Learning Programs (such as Team Collaboration)
  • Writing articles for internal circulation / Doing book reviews / creation of video nuggets for the community learning initiative
  • Exploring various MOOC's and taking them to completion
  • Spear heading the Communication Bytes initiative for CHRD – an insight into Grammar, Vocabulary and other nuances of the English Language
  • End to end training and development for the Shell project under the Energy and Utilities vertical

Training Manager – Talent Transformation

Wipro BPS
  • Handled a team of 12 communication trainers who would deliver pre-process communication training as well as re-enforcement training at the process stage
  • Conducting classroom observations to check on the quality of the training delivered
  • Coaching and mentoring of trainers who were not certified or who needed to be recertified
  • Preparing training data for quarterly audits (internal as well as external)
  • Regular training MIS reports
  • Conduct a skip at the end of each batch to ensure the hygiene of the batch
  • Liaise with the SME pool to upskill trainers on existing and new content
  • Conduct pre-process batches in the event of scarcity of trainers
  • Conduct voice assessments at the end of the training
  • Customer interfacing to understand the requirement of the project in terms of communication related issues. I handled the British Telecom account in Kolkata.
  • Work on performance coaching for under performers
  • Appraisals and Confirmation for trainers reporting to me
  • Customer interfacing – since I was the SPOC for the British Telecom account in Kolkata (hiring / re-enforcement training / planning batches for pre-process training etc.)

Education

I.C.S.E. -

St. Xavier's Collegiate School
01.1999

B.A. - English Honours

St. Xavier's College
01.2004

I.S.C. - undefined

St. Xavier's Collegiate School
01.2001

Skills

  • Requirements Gathering and Analysis, Solution Design
  • Instructional Designing, Training and Implementation Support
  • OCM and stake holder management
  • Customer Engagement and Interfacing
  • Behavioural and Communication Training
  • Training Delivery for Super users and End users on different training interfaces

Interests

Reading, Music, and Community engagement and advocacy are areas that grip my attention and focus

Timeline

Associate Consultant

Wipro Technologies
06.2015 - Current

Assistant Manager – Corporate Human Resources Development

Wipro Technologies

Training Manager – Talent Transformation

Wipro BPS

B.A. - English Honours

St. Xavier's College

I.S.C. - undefined

St. Xavier's Collegiate School

I.C.S.E. -

St. Xavier's Collegiate School

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Dion Shelton Francis