Dinorah Vazquez Robles
San Diego
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Ross Dress For Less
San Diego CA
10.2017 - 06.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
Area Supervisor
Buy 4 Less
San Diego CA
04.2014 - 09.2017
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Executed proven strategies to hit sales quota and help company achieve goals.
Sales Associate
Etcetera Accesorios
Tijuana B.C
11.2013 - 02.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
CBTiS 116
Tijuana, BCSkills
- Customer Service
- Team Motivation
- Staff Management
- New Hire Training
- Company Safety Policies
- Customer Experience
- Attention to Detail
- Coaching and Mentoring
- Inventory Accuracy
- Inventory Counting
- Pricing and Markdowns
- Retail Operations
Timeline
Assistant Store Manager
Ross Dress For Less
10.2017 - 06.2023
Area Supervisor
Buy 4 Less
04.2014 - 09.2017
Sales Associate
Etcetera Accesorios
11.2013 - 02.2014
High School Diploma -
CBTiS 116