Dinorah Vazquez Robles
San Diego
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Ross Dress For Less
10.2017 - 06.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
Area Supervisor
Buy 4 Less
04.2014 - 09.2017
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Executed proven strategies to hit sales quota and help company achieve goals.
Sales Associate
Etcetera Accesorios
11.2013 - 02.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
CBTiS 116
Tijuana, BCSkills
- Customer Service
- Team Motivation
- Staff Management
- New Hire Training
- Company Safety Policies
- Customer Experience
- Attention to Detail
- Coaching and Mentoring
- Inventory Accuracy
- Inventory Counting
- Pricing and Markdowns
- Retail Operations
Timeline
Assistant Store Manager
Ross Dress For Less
10.2017 - 06.2023
Area Supervisor
Buy 4 Less
04.2014 - 09.2017
Sales Associate
Etcetera Accesorios
11.2013 - 02.2014
High School Diploma -
CBTiS 116
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