Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Dinorah Amaya
Bakersfield
Work Preference
Summary
Dynamic professional with extensive experience at Four Points by Sheraton Hotel, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and resolve guest inquiries effectively. Bilingual and self-motivated, skilled in multitasking and utilizing computer systems to streamline processes and improve guest satisfaction. I work well under pressure, highly motivated to learn any new skills, I have integrity 100 percent of the time.
Overview
11
11
years of professional experience
Work History
Warehouse Worker
BFL1 Amazon Fulfillment Center
Bakersfield, CA
09.2025 - Current
- Operated pallet jacks to transport materials within the warehouse.
- Conducted quality checks on incoming and outgoing shipments to ensure accuracy.
- Maintained organized inventory storage, improving retrieval efficiency.
- Collaborated with team members to meet daily productivity goals and deadlines.
Front Desk Supervisor
Four Points by Sheraton Hotel
Bakersfield, CA
01.2015 - 12.2019
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored new front desk staff on service standards and hotel policies.
- Resolved guest inquiries and complaints promptly, enhancing overall satisfaction levels.
- Managed room assignments and availability using property management systems efficiently.
- Coordinated with housekeeping to maintain room readiness for incoming guests.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Implemented procedures that improved workflow efficiency within front desk team.
- Monitored cash handling processes, ensuring accuracy and compliance with hotel policies.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Waitress
El Patron Bar & Grill
Bakersfield, CA
03.2024 - 09.2025
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Assisted in daily operations by taking orders and delivering food promptly.
- Maintained cleanliness and organization of dining areas to enhance overall ambiance.
- Collaborated with kitchen staff to ensure timely and accurate food preparation and delivery.
- Trained new staff on restaurant protocols, promoting teamwork and operational efficiency.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Resolved customer inquiries and complaints professionally, enhancing guest satisfaction levels.
Education
High School Diploma -
Bakersfield Adult School
501 Mt Vernon Ave05-2026
Skills
Packaging and labeling
Picking and packing
Self-motivated and disciplined
Cleaning and organizing
Bilingual
Computer
Telephone
Typing
Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Worker
BFL1 Amazon Fulfillment Center
09.2025 - Current
Waitress
El Patron Bar & Grill
03.2024 - 09.2025
Front Desk Supervisor
Four Points by Sheraton Hotel
01.2015 - 12.2019
High School Diploma -
Bakersfield Adult School