Vintage Wooden Boat Restoration
Classic Car Restoration
Welding and Fabricating
Drag Racing
Dino Barsotti
San Lorenzo
Summary
Results-driven Service Manager with extensive experience in optimizing service operations and enhancing customer satisfaction. Proven ability to lead teams in streamlining workflows and improving service delivery, consistently achieving operational excellence. Strong leadership and problem-solving skills demonstrated in high-pressure environments, driving teams to exceed performance targets and deliver exceptional results. Committed to fostering a culture of continuous improvement and customer-centric service.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Service Manager
Peterson Caterpillar
01.2015 - Current
- Lead a team of 35+ union welders and technicians in shop and field operations
- Dispatch emergency field service for critical repairs
- Serve as primary contact for the branch's largest client
- Oversee project quoting, execution, and timely completion
- Manage department budgets, financials, and cost controls
- Procure materials, supplies, and steel for daily operations
- Open and invoice work orders, including warranty tracking
- Assist in engineering support for custom fabrication and repair
- Conduct training and ensure adherence to company safety standards
- Maintain high customer satisfaction through effective account management
- Consistently achieve company’s annual incentive performance metrics
Lead Heavy Equipment Mechanic / Welder
Mountain Cascade
01.2001 - 01.2015
- Performed complex welding/fabrication for construction-specific machinery
- Managed field repairs, inspections, and purchasing while staying on budget
- Conducted DOT BIT inspections and CARB emissions testing
- Maintained and repaired diverse heavy equipment and vehicle fleets
- Diagnosed and overhauled engines, hydraulics, and electrical systems
- Maintained service documentation for compliance and analysis
- Trained and mentored new mechanics and welders
- Supported remote projects and field operations with technical solutions
Lead / TIG Welder
Praxair Surface Technologies
01.1996 - 01.2001
- Repaired FAA-certified aircraft engine components using TIG welding
- Collaborated with engineers and FAA inspectors for quality control
- Interpreted complex engineering blueprints and used precision tools
- Scheduled workflow for component repair processes
- Assisted with tooling development and shop infrastructure improvements
- Authored training documentation for standardized repair methods
- Participated in precision machining of aerospace parts under ISO 9000
Education
No Degree - Aeronautics
College of San Mateo
San Mateo, CA01-1995
Skills
- Exceptional problem-solving and critical-thinking skills
- Highly organized and detail-oriented
- Strong time management and multitasking abilities
- Effective leadership and team-building capabilities
- Promotes and upholds a strong safety culture
- Dealer-level brand ambassador
- Clean driving record
Certification
- Merchant Mariner Credential
- FAA Airframe License
- FAA Powerplant License
- Basic and Advanced Firefighting Certificate
- CPR and First Aid
Interests
Timeline
Service Manager
Peterson Caterpillar
01.2015 - Current
Lead Heavy Equipment Mechanic / Welder
Mountain Cascade
01.2001 - 01.2015
Lead / TIG Welder
Praxair Surface Technologies
01.1996 - 01.2001
No Degree - Aeronautics
College of San Mateo
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