Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Certification
Timeline
Generic

Dinna Sim

Calgary,Canada

Summary

Detail-oriented and highly organized Administrative Assistant with extensive experience in office management and operations. Proactive and resourceful selflearner, adapting to fast-paced environments and managing high volumes of work. Known for reliability, integrity, and a strong ability to handle both clientfacing interactions and internal inquiries. Strong skills include effective communication, problem-solving and relationship-building abilities. Previous roles have showcased ability to boost customer satisfaction levels and contribute to team success through hard work, attention to detail and excellent organizational capabilities.

Overview

19
19
years of professional experience
1
1
Certification

Work History

SUGARIST & WAXER

GET YOUR SUGAR ON INC.
11.2014 - Current
  • Coordinate and execute social media marketing promo campaigns to drive sales and connect with clients
  • Maintain client records and manage appointments efficiently while ensuring confidentiality
  • Ensure all equipment, products and workspaces are clean and sterilized
  • Strong communication skills to explain information, converse with clients and provide information on proper aftercare
  • Provide all wax services, establish, and maintain professional relationships with clients and retaining clients through pre-booking

ADMINISTRATIVE ASSISTANT

CORDY ENVIRONMENTAL
07.2012 - 11.2014
  • Provided support and oversight to the accounting team
  • Ensured all accounting documentation was correctly stored
  • Analyzed transaction records to comply with financial policies and procedures
  • Received and verified billing and requisitions on all goods and services
  • Contacted clients to ensure timely payments

TOTAL LOSS ADJUSTER

INTACT INSURANCE
05.2008 - 07.2012
  • Explained procedures and answer inquiries for properly adjusting auto total loss claims
  • Processed variety of claims which include tows, salvage and rentals
  • Gathered and documented loss information
  • Investigated, evaluated, and negotiated claims, to determine coverage for each loss
  • Prepared weekly audit rental reports for the Western claims division
  • Communicated directly with customers regarding their on technical and administration issues
  • Processed total loss claims promptly and professionally by creating total loss valuations, sending out settlement letters and cheques

MANAGER

OLSEN EUROPE
03.2006 - 05.2008
  • Conducted performance evaluations for the entire store team
  • Optimized the performance and profitability of the store
  • Recruited and trained new employees
  • Planned work schedules and managed absences/lateness
  • Kept the regional manager informed on store tasks and activities
  • Resolved all customers issues or complaints at the store level in a timely and positive manner

ASSISTANT MANAGER

OLSEN EUROPE
03.2006 - 05.2008
  • Directed and trained new staff members in policies and procedures of the company
  • Conducted interviews with managers for prospective employees
  • Reached and maintained high sales goals
  • Monitored sale targets and shrinkage
  • Designed plans to increase sales for the store
  • Plan incoming orders and make sure visual displays are set up efficiently

Education

HIGH SCHOOL DIPLOMA -

Western Canada High School
Calgary
06.2000

Skills

  • Leadership and Supervisory Skills
  • Strong Organizational Skills
  • Effective Team Collaboration
  • Open to Change
  • Service Excellence
  • Dependable Team Member
  • Proficient in Microsoft Office
  • Workforce Scheduling
  • Hiring and Onboarding
  • Skilled in Financial Record Keeping
  • Expense Management
  • Dedicated Work Ethic
  • Adaptability Under Pressure
  • Proactivity and Self-Motivated
  • Detail-Oriented Approach
  • Effective Communication

Hobbies and Interests

  • Exercising
  • Walks with my dog, Bo
  • Cooking
  • Connecting with Friends
  • Spirituality

Languages

  • English, Native
  • Khmer, Fluent

Certification

  • Body Sugaring Certificate
  • Waxing Certificate

Timeline

SUGARIST & WAXER

GET YOUR SUGAR ON INC.
11.2014 - Current

ADMINISTRATIVE ASSISTANT

CORDY ENVIRONMENTAL
07.2012 - 11.2014

TOTAL LOSS ADJUSTER

INTACT INSURANCE
05.2008 - 07.2012

MANAGER

OLSEN EUROPE
03.2006 - 05.2008

ASSISTANT MANAGER

OLSEN EUROPE
03.2006 - 05.2008

HIGH SCHOOL DIPLOMA -

Western Canada High School

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Dinna Sim