Dinna Sim
Calgary,Canada
Summary
Detail-oriented and highly organized Administrative Assistant with extensive experience in office management and operations. Proactive and resourceful selflearner, adapting to fast-paced environments and managing high volumes of work. Known for reliability, integrity, and a strong ability to handle both clientfacing interactions and internal inquiries. Strong skills include effective communication, problem-solving and relationship-building abilities. Previous roles have showcased ability to boost customer satisfaction levels and contribute to team success through hard work, attention to detail and excellent organizational capabilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
SUGARIST & WAXER
GET YOUR SUGAR ON INC.
11.2014 - Current
- Coordinate and execute social media marketing promo campaigns to drive sales and connect with clients
- Maintain client records and manage appointments efficiently while ensuring confidentiality
- Ensure all equipment, products and workspaces are clean and sterilized
- Strong communication skills to explain information, converse with clients and provide information on proper aftercare
- Provide all wax services, establish, and maintain professional relationships with clients and retaining clients through pre-booking
ADMINISTRATIVE ASSISTANT
CORDY ENVIRONMENTAL
07.2012 - 11.2014
- Provided support and oversight to the accounting team
- Ensured all accounting documentation was correctly stored
- Analyzed transaction records to comply with financial policies and procedures
- Received and verified billing and requisitions on all goods and services
- Contacted clients to ensure timely payments
TOTAL LOSS ADJUSTER
INTACT INSURANCE
05.2008 - 07.2012
- Explained procedures and answer inquiries for properly adjusting auto total loss claims
- Processed variety of claims which include tows, salvage and rentals
- Gathered and documented loss information
- Investigated, evaluated, and negotiated claims, to determine coverage for each loss
- Prepared weekly audit rental reports for the Western claims division
- Communicated directly with customers regarding their on technical and administration issues
- Processed total loss claims promptly and professionally by creating total loss valuations, sending out settlement letters and cheques
MANAGER
OLSEN EUROPE
03.2006 - 05.2008
- Conducted performance evaluations for the entire store team
- Optimized the performance and profitability of the store
- Recruited and trained new employees
- Planned work schedules and managed absences/lateness
- Kept the regional manager informed on store tasks and activities
- Resolved all customers issues or complaints at the store level in a timely and positive manner
ASSISTANT MANAGER
OLSEN EUROPE
03.2006 - 05.2008
- Directed and trained new staff members in policies and procedures of the company
- Conducted interviews with managers for prospective employees
- Reached and maintained high sales goals
- Monitored sale targets and shrinkage
- Designed plans to increase sales for the store
- Plan incoming orders and make sure visual displays are set up efficiently
Education
HIGH SCHOOL DIPLOMA -
Western Canada High School
Calgary06.2000
Skills
- Leadership and Supervisory Skills
- Strong Organizational Skills
- Effective Team Collaboration
- Open to Change
- Service Excellence
- Dependable Team Member
- Proficient in Microsoft Office
- Workforce Scheduling
- Hiring and Onboarding
- Skilled in Financial Record Keeping
- Expense Management
- Dedicated Work Ethic
- Adaptability Under Pressure
- Proactivity and Self-Motivated
- Detail-Oriented Approach
- Effective Communication
Hobbies and Interests
- Exercising
- Walks with my dog, Bo
- Cooking
- Connecting with Friends
- Spirituality
Languages
- English, Native
- Khmer, Fluent
Certification
- Body Sugaring Certificate
- Waxing Certificate
Timeline
SUGARIST & WAXER
GET YOUR SUGAR ON INC.
11.2014 - Current
ADMINISTRATIVE ASSISTANT
CORDY ENVIRONMENTAL
07.2012 - 11.2014
TOTAL LOSS ADJUSTER
INTACT INSURANCE
05.2008 - 07.2012
MANAGER
OLSEN EUROPE
03.2006 - 05.2008
ASSISTANT MANAGER
OLSEN EUROPE
03.2006 - 05.2008
HIGH SCHOOL DIPLOMA -
Western Canada High School
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