DINKY GROVER
Duncan,BC
Summary
Results-oriented professional with extensive leadership experience in high-stakes environments. Skilled in strategic planning, operational optimization, and organizational growth. Known for fostering team collaboration and delivering results under changing conditions. Key strengths include strategic vision and stakeholder management.
Overview
3
3
years of professional experience
Work History
Senior Service Desk Executive
Ienergizer IT Services
08.2020 - 09.2023
- Engaged in user support interactions via telephone, chat and email platforms.
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Facilitated communication between users experiencing similar issues, fostering a collaborative problem-solving environment within the organization.
- Enhanced customer satisfaction by addressing and resolving service desk tickets in a timely manner.
Education
Bachelor of Technology - Computer Science
DCRUST University
Murthal, India06.2021
Skills
- Interpersonal skills
- Operations management
- Executive support
- Customer-oriented
- Network troubleshooting
- IT infrastructure management
- Unified communications
- Network security management
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Hobbies
Loves to do gardening at free time, watch movies and travel. Also, love to cook North Indian food.
I
Additional Information
I had flew microlight Zen Air CH 701 STOL aircraft as a co-pilot at Air Force Station, Hindon, India.
Timeline
Senior Service Desk Executive
Ienergizer IT Services
08.2020 - 09.2023
Bachelor of Technology - Computer Science
DCRUST University
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