DINESHKUMAR KATHIRAVAN
Peterborough
Summary
Enthusiastic and detail-oriented IT graduate with a strong foundation in computer science principles and hands-on experience gained through academic projects and internships. Skilled in Python, Java, and C++, with a focus on software development, web technologies, and data analysis. Excited to apply technical expertise and innovative thinking to contribute to a dynamic IT team and drive impactful solutions. Seeking an entry-level position to leverage technical skills, foster professional growth, and support the organization's technological objectives.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Associate Insurance Advisor
Co-operators
01.2025 - Current
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Upsold additional products and services after identifying customer needs and requirements.
- Interviewed prospective clients to discuss any existing coverage and obtain data about financial resources and physical condition of person or property.
National Channel Support
Nordia
08.2023 - 01.2025
- I was working as a NCS Agent in Nordia for Bell Customers
- Providing timely and helpful assistance to customers who contact support channels such as phone
- This includes guiding them through the troubleshooting process and providing clear instructions or solutions
- During the Black Friday and Boxing Day events, I successfully assisted1200 customers, ensuring their satisfaction by promptly, effectively, and courteously addressing their concerns and providing support
- I used Single view and One Source for my work and also followed Blue Print for my Guidance
Education
Post Graduate - Wireless Information Networking
Fleming College
04-2023
Bachelor's Degree - Information Technology
Kongu Engineering College
08-2021
Skills
- Programming Languages: C, C, Java, SQL, PHP, CSS, Python, HTML, React JS
- Operating System: Windows, Linux/Unix, Mac OS
- Other: AWS, Microsoft Office
Certification
- CCNA: Introduction to Networks January2022 by Cisco Networking Academy
- CCNA: Switching, Routing and wireless Essentials May2022 by Cisco Networking Academy
- CCNA: Entrprs Networking Security and Automation September2022 by Cisco Networking Academy
- Deep Web - The complete Introduction to hidden web September2020 by Udemy
- Create your own AI powered chatbot with IBM Watson Assistant December2020 by Udemy
Timeline
Associate Insurance Advisor
Co-operators
01.2025 - Current
National Channel Support
Nordia
08.2023 - 01.2025
Post Graduate - Wireless Information Networking
Fleming College
Bachelor's Degree - Information Technology
Kongu Engineering College
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