Dineshkar Sampath Kumar
Summary
Dedicated and results-driven security professional with a proven track record in managing security and loss prevention operations. Skilled in developing and implementing emergency procedures, conducting thorough investigations, and deploying effective security staff to safeguard property assets. Adept at ensuring compliance with corporate safety and security guidelines. Demonstrates strong leadership in leading security/loss prevention teams, fostering a culture of safety, and providing exceptional customer service. Proficient in conducting human resources activities, minimizing accident claims, and maintaining a strong working relationship with law enforcement authorities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Loss Prevention Coach
W Toronto By Marriott International
10.2022 - Current
- Assisted in the development and implementation of emergency procedures, ensuring a proactive approach to potential security threats.
- Conducted thorough investigations of property asset losses and presented findings to management for appropriate disposition.
- Deployed and managed security staff effectively to monitor and protect property assets.
- Ensured compliance with corporate loss prevention safety and security management guidelines and procedures including SRA audits.
- 100% proven success track record in the headed investigations.
- Conducted periodic patrols of the entire property and parking areas, identifying and minimizing physical hazards.
- Implemented action plans to monitor and control risk, maintaining required reports and documentation.
- Handled complaints, settled disputes, and resolved grievances, demonstrating strong negotiation skills.
- Provided means for obtaining necessary medical attention on a timely basis.
- Attended pre- and post-convention and weekly forecast meetings to understand group needs and communicate critical information to Loss Prevention officers.
- Communicated the importance of safety procedures, ensuring employee understanding and monitoring safety-related processes.
- Built mutual trust, respect, and cooperation among team members, identifying and addressing developmental needs.
- Provided guidance and direction to subordinates, setting performance standards and monitoring performance.
- Solicited employee feedback, utilized an "open door" policy, and addressed employee problems or concerns to improve service performance.
- Demonstrated leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.
- Assisted in minimizing the cost of accident claims through aggressive claims management.
- Brought issues to the attention of Human Resources as necessary.
- Completed proper documentation and reported all employee accident and general liability incidents to Claims Reporting Service.
- Administered property policies fairly and consistently, maintaining first aid and CPR certifications for Loss Prevention officers.
- Handled guest problems and complaints, ensuring customer satisfaction and retention.
Loss Prevention Supervisor
JMC Security And Investigations Inc
11.2019 - 10.2022
- Trained staff on loss prevention tactics and company procedures.
- Monitored paperwork procedures to prevent error-related losses.
- Collaborated with law enforcement to report crime and suspicious activity.
- Completed incident reports and activity logs for accurate, current records.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
Education
Post Graduate Certificate - Project Management
Humber College
Toronto, ON05.2021
Post Graduate Certificate - Wireless Telecommunications
Humber College
Toronto, ON05.2020
Bachelor's in Engineering - Electrical And Electronics Engineering
Anna University
Chennai, Tamil Nadu, India06.2017
Skills
- Analytical and problem-solving skills: Proficient in analyzing information and evaluating results to choose the best solution
- Relationship management: Developed and maintained working relationships with local law enforcement authorities
- Communication: Effectively provided information to supervisors, co-workers, and subordinates through various channels
Languages
English
Full Professional
Tamil
Native or Bilingual
Certification
- Ontario Security Training - Expiring May 2025
- Smart Serve - Expiring Aug 2025
References
Available Upon Request
Timeline
Loss Prevention Coach
W Toronto By Marriott International
10.2022 - Current
Loss Prevention Supervisor
JMC Security And Investigations Inc
11.2019 - 10.2022
Post Graduate Certificate - Project Management
Humber College
Post Graduate Certificate - Wireless Telecommunications
Humber College
Bachelor's in Engineering - Electrical And Electronics Engineering
Anna University
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