Summary
Overview
Work History
Education
Skills
Software
Timeline
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Dinesh Charan Bhatt Ambati

Toronto

Summary

Dynamic Customer Support Representative with a proven track record at Sutherland Global Services, adept at resolving complex issues and enhancing client satisfaction. Skilled in complaint handling and problem-solving, I thrive in high-volume environments, ensuring timely resolutions and fostering strong client relationships through effective communication and teamwork.

Overview

7
7
years of professional experience

Work History

Customer Support Representative

Sutherland Global Services, Inc.
06.2024 - 08.2025
  • Assisted customers with inquiries and resolved issues effectively.
  • Documented customer interactions in CRM systems for future reference.
  • Learned company products and services to provide accurate information.
  • Supported team members by sharing knowledge of customer support tools.
  • Trained new hires on company policies, procedures, and best practices in customer support roles.
  • Engaged in ongoing training to improve product knowledge and communication skills.
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.

Technical Support Representative

Factset Research Systems India Pvt Lmtd
06.2018 - 07.2022
  • Received, logged, prioritized, and resolved client issues via phone, email, chat, and ticketing tools, ensuring timely follow-through.
  • Assisted with onboarding new clients by configuring software, setting up data feeds, and managing user permissions.
  • Monitored end-of-day files and data flows, quickly identifying and escalating abnormalities to minimize service disruption.
  • Delivered direct customer support by troubleshooting software and connectivity issues, maintaining professionalism and client trust.
  • Partnered with product, QA, and engineering teams to resolve recurring issues and suggest usability improvements.
  • Communicated status updates clearly to clients, documented incidents, and ensured full closure of support tickets.

Education

Artificial Intelligence And Data Science -

Loyalist College of Applied Arts And Technology
Toronto, ON
08-2024

Skills

  • Customer success management
  • Complaint handling
  • Multitasking & Time Management
  • Report generation
  • Client Relationship Management
  • Problem-Solving & Critical Thinking
  • Team Collaboration & Adaptability
  • Communication
  • Adaptability in High-Volume Call/Chat Environments

Software

MS Office

Zendesk

Jira

Microsoft Teams

Slack

Timeline

Customer Support Representative

Sutherland Global Services, Inc.
06.2024 - 08.2025

Technical Support Representative

Factset Research Systems India Pvt Lmtd
06.2018 - 07.2022

Artificial Intelligence And Data Science -

Loyalist College of Applied Arts And Technology

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Dinesh Charan Bhatt Ambati