Summary
Overview
Work History
Education
Skills
Additional Information
Linkedinprofile
Languages
Timeline
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DINESH THAKUR

Brampton,ON

Summary

Organized and self-motivated CRM expert with proven success designing and implementing solutions to the client issues. Goal-oriented with ability to understand business problems and create systems through ERP management to improve functionality. Having 3 years of Sale and Customer Experience and more than 2 years of Admin experience in Salesforce and SAP with good technical & Domain knowledge.

Overview

4
4
years of professional experience

Work History

Assistant Production Coordinator

Jeld Wen
10.2023 - 02.2024
  • Managed and updated users, Suppliers and vendors records in the system through ERP software.
  • Generated and analyzed financial and operational reports using SAP and other CRM tool to support decision making process.
  • Skilled in automating complex business processes using Salesforce to enhance efficiency and workflow automation.
  • Monitored Project`s budgets and expenses, ensuring projects stay within financial constraints.
  • Maintained up-to-date knowledge on industry trends and best practices, incorporating relevant strategies into existing workflows where applicable.

Technical Support Analyst

Syncreon
11.2021 - 06.2023
  • Provided troubleshoot and resolve hardware, software, and network issues, guided customers through step-by-step solutions and provide training as needed.
  • Resolved technical issues promptly and effectively, providing exceptional support with Salesforce CRM across the organization.
  • Support the deployment of new software applications and updates. Manage inventory of hardware and software assets with ERP management.
  • Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
  • Collaborated with cross-functional teams to address complex technical problems, ensuring timely resolutions for customers.

Assistant Clerk (Part Time)

National Logistics Services
08.2020 - 02.2024
  • Assisted with counter sale and delivery as appropriate as needed. Pull and prepare orders and delver the proper paperwork, control the inventory.
  • Maintained effective logistics with CRM such as SAP and Excel.
  • Supported manager with handling complex tasks through data entry & document management etc.
  • Collaborated with other departments to complete projects efficiently and effectively.

Administrative Assistant

Best Buy
10.2019 - 12.2020
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Provided strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
  • Optimized supply chain processes by implementing data-driven analysis and forecasting methods.
  • Coordinated the delivery to customers by closely monitoring any issues in the process.

Education

Business Administration & Supply Chain Management -

Canadore College
North Bay, ON, Canada
09.2019

BACHELOR OF COMMERCE -

Shimla University
07.2015

Skills

  • Strong Salesforce Admin Knowledge
  • Route Cause Analysis
  • Strong and Effective Communication
  • Project Management
  • ERP management
  • Customer Need Analysis

Additional Information

  • Salesforce Virtual Bootcamp : 2023

Sanjay Gupta Tech School

Skillset : Salesforce Object Management

Automation with Workflow

Data Management

Reports and Dashboard Creation

Projects: Recruiter App

Real Estate Management System

  • Supply Chain ERP Training : 2022

National Logistic Service, Ontario, Canada

Skillset : ERP software Expertise

Process Optimization

Risk Mitigation

Linkedinprofile

http://www.linkedin.com/in/dinesh-thakur-246357189

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional

Timeline

Assistant Production Coordinator

Jeld Wen
10.2023 - 02.2024

Technical Support Analyst

Syncreon
11.2021 - 06.2023

Assistant Clerk (Part Time)

National Logistics Services
08.2020 - 02.2024

Administrative Assistant

Best Buy
10.2019 - 12.2020

Business Administration & Supply Chain Management -

Canadore College

BACHELOR OF COMMERCE -

Shimla University

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