Dinesh Thakur
Brampton,ON
Summary
I am passionate about my skills which describes in this resume, and I thrive in dynamic challenging environment. I bring a strong blend of my skills set to drive success and innovation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Assistant
Syncreon
11.2021 - 06.2023
- Monitored systems in operation and quickly troubleshot errors.
- Providing Customer assistance about the feature and functionality of the products, diagnose and resolve technical problems with software applications, provide product improvement feedback.
- Talked directly to the customer to determine the nature of the technical issue, it also includes Installing new hardware systems, software upgrades in the line
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Warehouse Clerk
National Logistics Services
08.2020 - Current
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Completed cycle counts and monthly inventory.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Administrative Assistant, Receiver
Best Buy
10.2019 - 10.2020
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managing Correspondence, Use MS Excel / MS Word and other inventory software to create and manage invoices.
- Maintain filing system, contact database, employee list, and inventory.
Customer Care Representative
Hinduja Global Solutions
07.2018 - 12.2018
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- it included providing information about a company’s special offerings and upselling related products/services, if appropriate, when engaging with customers.
Education
Business And Supply Chain Management -
Canadore College of Applied Arts And Technology
North Bay, ON09.2019
Bachelor in Commerce -
TJCM DEGREE COLLEGE
INDIA07.2015
Skills
- Troubleshooting & technical support
- Record Preparation
- Receiving
- File Management
- Warehouse Organization
- multitasking
- Bilingual
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Salesforce Administrator Training - present
Additional Information
I also provide IT consultation help which includes following,
CRM customization
Customs app development in ZOHO creator
ZOHO books setup
Inventory setup
Plug-in and extension
Integration with 3rd party services
Zendesk app development
Timeline
Technical Support Assistant
Syncreon
11.2021 - 06.2023
Warehouse Clerk
National Logistics Services
08.2020 - Current
Administrative Assistant, Receiver
Best Buy
10.2019 - 10.2020
Customer Care Representative
Hinduja Global Solutions
07.2018 - 12.2018
Business And Supply Chain Management -
Canadore College of Applied Arts And Technology
Bachelor in Commerce -
TJCM DEGREE COLLEGE
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