DINESH SHARMA
Scarborough,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer-focused professional offering strong background in hospitality. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others. Possess exceptional communication. Flexible to work in any environment as required.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Guard
Securtas
08.2023 - 01.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
The Sydney Call Centre
11.2020 - 01.2024
- Handling inbound and outbound calls
- Managing customer's accounts and scheduling service appointments
- Processing orders, forms, applications, and requests
- Ensure customer satisfaction and provide professional customer service
- Identifying customers' needs, clarify information, research every issue and providing solutions
- Researching, locating, and providing information.
Gaurdaworld Security Services
12.2019 - 08.2020
- Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner
- Managed the daily operations of the front desk, ensuring efficient service delivery and compliance with organizational standards
- Regularly patrolling the property on foot to ensure its safety and protection.
Shell Gas Station
10.2017 - 10.2019
- Processing cash transactions and maintaining records of fuel sales
- Cleaning and maintaining the facility, including restocking snacks and drinks and performing maintenance tasks such as changing light bulbs and replacing air filters
- Informing customers about current fuel prices, promotions, and discounts at the station.
Education
College diploma - Hotel operations & management
Centennial college
04.2019
Skills
- Strong organizational and time management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in managing budgets and handling financial documents
- Time management
- Teamwork and adaptability according to the situation
- Oral and written communication
Certification
- IT support Service Technician
- Project Management and Basics
- Customer Service Representative
- Front Desk Concierge/ Security Guard
- POS Cashier
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Security Guard
Securtas
08.2023 - 01.2024
The Sydney Call Centre
11.2020 - 01.2024
Gaurdaworld Security Services
12.2019 - 08.2020
Shell Gas Station
10.2017 - 10.2019
College diploma - Hotel operations & management
Centennial college
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