Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanuja Rani

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

8
8
years of professional experience

Work History

Gas Station Attendant

Shell Canada Inc
11.2023 - 11.2024
  • Maintained clean and orderly work station.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Built trustful relationships with customers to encourage return visits.
  • Completed daily paperwork accurately, streamlining administrative processes for management review.
  • Participated in ongoing training opportunities to stay current with industry best practices and improve overall job performance.
  • Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
  • Promoted special offers and discounts to customers to maximize sales.
  • Trained new employees on operational procedures, enhancing team performance.
  • Monitored surveillance equipment to reduce instances of theft and ensure safety.

Gas Station Attendant

Shell Canada Inc
11.2023 - 11.2024
  • Maintained clean and orderly work station.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Built trustful relationships with customers to encourage return visits.
  • Completed daily paperwork accurately, streamlining administrative processes for management review.
  • Participated in ongoing training opportunities to stay current with industry best practices and improve overall job performance.
  • Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
  • Promoted special offers and discounts to customers to maximize sales.
  • Trained new employees on operational procedures, enhancing team performance.
  • Monitored surveillance equipment to reduce instances of theft and ensure safety.

Food Service Supervisor

Tim Horton's
02.2023 - 09.2023
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
  • Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.

Front Counter Staff Member

Tim Horton's
09.2021 - 01.2023
  • Enhanced customer satisfaction by providing efficient and accurate order processing.
  • Adhered to company policies and procedures, promoting a consistent experience across all locations.
  • Demonstrated adaptability by learning new roles within the restaurant as necessary, supporting team members whenever possible.
  • Resolved customer issues promptly, maintaining professionalism and empathy throughout interactions.
  • Handled high-volume periods with ease, maintaining composure under pressure while serving customers efficiently.
  • Maintained a clean and welcoming front counter area for an inviting customer experience.
  • Contributed to a positive team environment by working collaboratively with coworkers.
  • Ensured food safety standards were met through regular cleaning and sanitizing procedures.
  • Reconciled cash drawer and corrected any errors.

Front Desk Representative

Common's Dry Cleaners
06.2020 - 07.2021
  • Greeted customers in a friendly and professional manner, while providing excellent customer service.
  • Operated store equipment such as copiers, printers, scanners.
  • Performed bookkeeping activities, such as balancing accounts, keeping records of customers stuff.
  • Answer all incoming calls, redirect them when needed.
  • Monitor and update records and files and receive letters, packages and send them to appropriate destination

Customer Service Representative

Videocon D2H call center
05.2017 - 09.2018
  • Manage large amounts of inbound and outbound calls in timely manner
  • Identify customer's needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet person/team qualitative and quantitative targets
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

PG-Diploma - Computer Science Technician - Networking

St. Clair College of Applied Arts And Technology
Windsor, ON
04.2020

Diploma - Computer Science Engineering

Ramgharia Polytechnic College
Phagwara
08-2017

Skills

  • Office administration proficiency
  • Engaged learner with strong interpersonal skills
  • Proficient in organization
  • Effective time management during peak demands
  • Proficient in Microsoft Office products
  • Effective conflict resolution
  • Patience and empathy
  • Training and coaching

Timeline

Gas Station Attendant

Shell Canada Inc
11.2023 - 11.2024

Gas Station Attendant

Shell Canada Inc
11.2023 - 11.2024

Food Service Supervisor

Tim Horton's
02.2023 - 09.2023

Front Counter Staff Member

Tim Horton's
09.2021 - 01.2023

Front Desk Representative

Common's Dry Cleaners
06.2020 - 07.2021

Customer Service Representative

Videocon D2H call center
05.2017 - 09.2018

PG-Diploma - Computer Science Technician - Networking

St. Clair College of Applied Arts And Technology

Diploma - Computer Science Engineering

Ramgharia Polytechnic College

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Tanuja Rani