Dinesh Kumar
Brantford,ON
Summary
Highly motivated and results-oriented security professional with over 2 years of progressive experience within the Security and gaming industry at Great Canadian Entertainment's Elements Casino Brantford, demonstrating exceptional proficiency in incident management, emergency response, regulatory compliance, and fostering a secure and welcoming environment. Recognized for strong leadership potential, proactive problem-solving abilities, and a commitment to exceeding expectations. Proven ability to build rapport with patrons, collaborate effectively with colleagues, and maintain the highest standards of professionalism. Seeking to leverage these skills and a diverse background, including technical and client-facing experience, in a full-time Security Supervisor role at Great Canadian Entertainment's Casinos. Holds valid Ontario Security License, Long and clean drivers License, Standard First Aid & CPR, and Smart Serve.
Overview
11
11
years of professional experience
Work History
Security Officer
Elements CASINO
05.2024 - Current
- Responded to and effectively managed a high volume of security incidents, completing detailed and accurate reports that contributed to improved situational awareness and proactive risk management.
- Provided critical first response in emergency situations, including administering first aid and successfully de-escalating conflicts, ensuring the safety and well-being of all individuals involved.
- Consistently delivered exceptional customer service, fostering positive interactions with patrons, employees, and OLG personnel, contributing to a welcoming and secure environment.
- Proactively identified and resolved disputes using effective mediation and problem-solving techniques, minimizing disruptions and maintaining a positive atmosphere.
- Demonstrated a comprehensive understanding of and strict adherence to AGCO gaming regulations, health and safety protocols, and internal policies while conducting regular patrols and monitoring sensitive transactions.
- Vigilantly controlled facility access, conducted thorough surveillance for suspicious activities, and provided crucial investigative support, directly contributing to the protection of casino assets and operational integrity.
- Consistently sought out and excelled in additional shifts, demonstrating a strong commitment to the team and a proactive approach to professional development.
Security Officer & Dual Supervisor
Paladin Security
11.2022 - 06.2024
- Contributed to the development of security solutions by understanding client needs and communicating them effectively.
- Trained and mentored new Security Officers on site, contributing to a well-informed and effective security team.
- Effective team collaboration, highlighting communication and teamwork abilities.
- Managed client relationships, providing exceptional service and support, and effectively addressing client inquiries and concerns.
- Proficiently controlled and managed Access Control software and managed CCTV systems.
- Routinely conducted and managed regular foot and mobile patrols of the site, proactively identifying and addressing potential security risks and maintaining a visible security presence.
- Managed client relationships, providing exceptional service and support, and effectively addressing client inquiries and concerns.
Sr. Software Engineer
Accolite Digital Software
02.2021 - 07.2022
- Developed robust software solutions, demonstrating problem-solving and technical skills.
- Managed and supervised development team as a team leader.
- Effective team collaboration, highlighting communication and teamwork abilities.
Jr. Software Engineer
Tech Mahindra / Perisoft Technologies
08.2017 - 07.2020
- Rapidly acquired and applied technical skills in Salesforce development to create CRM solutions for Australian clients, showcasing learning agility and technical application.
- Enhanced data accuracy and processing speed through meticulous optimization of service and integration layers, demonstrating strong attention to detail.
- Implemented object-oriented programming models.
- Collaborated with team to analyze systems and provide solutions based on client requirements.
Sr. Technical Support Analyst
Vinspire Technologies
09.2014 - 07.2017
- Provided expert technical support to US-based customers, effectively diagnosing and resolving complex Microsoft OS-related issues, demonstrating strong analytical and problem-solving skills in a fast-paced environment.
- Trained and mentored new Technical Support Analysts, contributing to the development of a knowledgeable and efficient support team.
- Maintained constant vigilance and analytical focus while troubleshooting technical issues, ensuring accurate diagnoses and effective solutions to minimize customer impact.
- Effectively communicated technical information and solutions to diverse US-based clientele, demonstrating strong verbal communication, active listening, and customer service skills.
- Consistently exceeded performance metrics in issue resolution and customer satisfaction, highlighting a results-oriented approach and dedication to providing excellent support.
Education
Postgraduate Diploma - IT Business Analysis
Conestoga College
12.2023
Bachelor's of Engineering - Software Engineering
Vinayaka Missions University
India04-2014
Skills
Security Operations & Compliance
Gaming License Compliance, Incident Mgmt, Reg Compliance, Access Control, Surveillance, Use of force
Leadership & Interpersonal
Team Guidance, Conflict Resolution, Customer Service, Communication
Technical & Admin
Tech Savvy, Documentation / Record Keeping, Security / Access Systems, MS Office Suite
Transferable
Analytical, Problem-Solving, Attention to Detail, Adaptability
Licenses & Certifications
ON Security License, Valid and clean Drivers record, STANDARD First Aid/CPR, Smart Serve, GenAI, Sales Navigator, HubSpot Sales
Martial Arts
Experienced in Boxing (represented state level), with training in additional martial arts disciplines Demonstrates discipline, focus, and physical fitness
Timeline
Security Officer
Elements CASINO
05.2024 - Current
Security Officer & Dual Supervisor
Paladin Security
11.2022 - 06.2024
Sr. Software Engineer
Accolite Digital Software
02.2021 - 07.2022
Jr. Software Engineer
Tech Mahindra / Perisoft Technologies
08.2017 - 07.2020
Sr. Technical Support Analyst
Vinspire Technologies
09.2014 - 07.2017
Postgraduate Diploma - IT Business Analysis
Conestoga College
Bachelor's of Engineering - Software Engineering
Vinayaka Missions University
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