Summary
Overview
Work History
Education
Skills
Accomplishments
References
References
Timeline
Generic

DINESH KUMAR

Calgary,AB

Summary

Dedicated and results-oriented IT professional with a diverse skill set encompassing operating systems, server administration, virtualization, and networking. Seeking a challenging role in IT where I can leverage my technical expertise and contribute to the success of the organization.

Overview

2
2
years of professional experience

Work History

Cap 3 Support Manager

Walmart Supercenter
Calgary
05.2022 - Current
  • Evaluated performance of support staff and provided coaching to improve performance.
  • Monitored staff interactions with customers to provide real-time coaching.
  • Strategized long-term business needs and applied customer feedback for process improvements.
  • Managed daily operations of the customer service department, including staffing schedules and resource allocation.
  • Created reports detailing customer service trends and team performance data.

Valet Driver

Park2Go
10.2023 - 04.2024
  • Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
  • Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
  • Returned guests' vehicles while following safe driving practices and obeying traffic laws.

Kitchen Helper

Kolachi BBQ and grill
01.2023 - 08.2023
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Backed up kitchen team members during heavy work periods to maximize team coverage.
  • Assisted chefs in plating dishes for presentation.
  • Prepared salads, desserts, appetizers and other cold items.

Education

Information technology -

Southern Alberta Institute of Technology (SAIT)
SAIT
04-2024

Bachelor of science -

Guru Nanak Dev University (GNDU)
SRPA AB COLLEGE PATHANKOT
04-2020

Skills

  • Operating system: Windows, server and Linux, centos, MacOS
  • Server administration: Window Server (Active Directory, Group Policies, DNS, DHCP Server configurations
  • Virtualization: VMware vSphere, Virtual Box
  • Networking: Firewall Configuration, Routing, and switches, LAN, WAN configuration and trouble shooting
  • HTML and CSS Coding
  • UI and UX Design
  • Campaign branding
  • Website structure
  • WordPress theme design
  • HTML
  • Website optimization
  • Troubleshooting
  • Basic SEO understanding
  • On-Site Support
  • IT support

Accomplishments

  • Participated in spiritual awareness group.
  • Having a security license.

References

Available on request

References

References available upon request.

Timeline

Valet Driver

Park2Go
10.2023 - 04.2024

Kitchen Helper

Kolachi BBQ and grill
01.2023 - 08.2023

Cap 3 Support Manager

Walmart Supercenter
05.2022 - Current

Information technology -

Southern Alberta Institute of Technology (SAIT)

Bachelor of science -

Guru Nanak Dev University (GNDU)

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DINESH KUMAR