Dinese Bhatti
Vancouver,BC
Summary
Experienced professional with over 9 years of account and project management experience in the tech and marketing sectors. Demonstrated ability to successfully drive project completion within scope, budget, and timeline constraints. Skilled in coordinating cross-functional teams, fostering client relationships, and implementing strategic initiatives to achieve organizational goals. Proficient in utilizing project management tools and methodologies to streamline processes and enhance efficiency. Committed to delivering high-quality results while adapting to evolving industry trends.
Overview
10
10
years of professional experience
Work History
Account Manager
MIK Studio
11.2023 - 10.2024
- Company Overview: Results-driven project manager with a strong track record in digital and audio production, adept at liaising with clients and coordinating cross-functional teams to deliver high-quality campaigns
- Acted as the primary point of contact for clients regarding digital and audio production matters, ensuring clear communication and high standards of service
- Managed workflow and client communications, maintaining delivery standards throughout the project lifecycle
- Received and communicated briefs internally, collaborating effectively with audio engineers, copywriters, and designers
- Collaborated with teams based in North America, the UK, Australia, and Europe to ensure cohesive operations
- Results-driven project manager with a strong track record in digital and audio production, adept at liaising with clients and coordinating cross-functional teams to deliver high-quality campaigns
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Senior Account & Project Manager
Revenue Pulse
04.2022 - 08.2023
- Company Overview: Partnered with operations, analytics, and product stakeholders to identify prioritized Growth projects across the ecosystem
- Streamlined processes and improved cross-functional coordination, resulting in reduced project development time
- Reduced project development time by 30% through streamlined processes and improved cross-functional coordination
- Developed and implemented RACI charts and timelines for key initiative milestones, ensuring timely project delivery
- Facilitated and managed the development of essential project documents, enhancing communication among stakeholders
- Conducted regular syncs and stakeholder updates, ensuring transparency and alignment throughout the project lifecycle
- Partnered with operations, analytics, and product stakeholders to identify prioritized Growth projects across the ecosystem
Senior Project Manager & People Manager
Brainrider
07.2021 - 03.2022
- Company Overview: Collaborated directly with the Accounts team on incoming requests
- Implemented a more efficient project scoping process resulting in improved project timelines and client satisfaction
- Collaborated directly with the Accounts team on incoming requests
Project Lead
LGM Financial
08.2020 - 07.2021
- Company Overview: Defined project scope, objectives, staffing, resources, and deliverables
- Directed the successful launch of a new product line through comprehensive project planning and execution
- Improved client communication and relationship management through regular and informative weekly status updates
- Fostered a culture of continuous improvement within the team through well-organized retrospectives and actionable follow-ups
- Led cross-functional teams in the development of innovative marketing strategies, resulting in enhanced brand positioning
- Implemented robust risk management plans, ensuring project objectives were achieved within budget and timeline constraints
- Established strong relationships with OEM partners, facilitating collaborative marketing efforts and driving business growth
- Defined project scope, objectives, staffing, resources, and deliverables
Marketing Specialist/Project Lead
PNI Media
11.2018 - 07.2020
- Company Overview: Conducted market research to understand consumer requirements, habits, and trends
- Developed and executed innovative marketing campaigns that significantly boosted brand visibility and engagement for Costco, Staples & Sam's Club
- Enhanced brand reputation and customer engagement through compelling and persuasive copy concepts derived from creative briefs
- Implemented cutting-edge PPC strategies that effectively targeted and engaged the desired audience for clients
- Orchestrated multi-channel marketing initiatives that maximized reach and engagement across various platforms
- Conducted market research to understand consumer requirements, habits, and trends
Project Manager
Wishpond
03.2016 - 11.2018
- Company Overview: Led the planning and implementation of new projects
- Introduced creative solutions to address client challenges, resulting in increased client retention rates
- Managed and optimized a portfolio of over 60 campaigns, consistently meeting or exceeding client KPIs
- Cultivated strong client relationships through proactive communication and strategic campaign management
- Facilitated knowledge sharing sessions among team members, fostering a culture of continuous learning and growth
- Led the planning and implementation of new projects
Project & Events Coordinator
Walt Disney Company
01.2015 - 01.2016
- Company Overview: Tailored events to align with stakeholder preferences and budgetary constraints
- Innovatively customized event experiences to cater to diverse stakeholder needs, consistently receiving positive feedback
- Provided invaluable insights during financial assessments, contributing to informed decision-making and strategic planning
- Implemented creative solutions to resolve logistical challenges, ensuring seamless execution of events and projects
- Tailored events to align with stakeholder preferences and budgetary constraints
Education
Certificate - Medical Terminology
Coursera
11-2023
SCRUM MASTER - Certificate -
Scrum Alliance
10.2023
BCIT - Public Relations Courses -
BCIT
12.2021
PMP - Certificate -
12.2020
BCIT - Project Management Associate Certificate -
BCIT
12.2020
RED ACADEMY - Digital Marketing Diploma -
RED ACADEMY
07.2017
Skills
- Project Management
- Client Relationship
- Team Leadership
- Strategic Planning
- Communication Skills
- Customer Satisfaction
- Multitasking
- Problem-Solving
- Adaptability
- Technology Proficiency
- Budget Management
- Negotiation Skills
- Analytical Thinking
- Decision-Making
- Attention to Detail
- Organizational Skills
- Quality Assurance
- Process Improvement
Timeline
Account Manager
MIK Studio
11.2023 - 10.2024
Senior Account & Project Manager
Revenue Pulse
04.2022 - 08.2023
Senior Project Manager & People Manager
Brainrider
07.2021 - 03.2022
Project Lead
LGM Financial
08.2020 - 07.2021
Marketing Specialist/Project Lead
PNI Media
11.2018 - 07.2020
Project Manager
Wishpond
03.2016 - 11.2018
Project & Events Coordinator
Walt Disney Company
01.2015 - 01.2016
BCIT - Public Relations Courses -
BCIT
PMP - Certificate -
BCIT - Project Management Associate Certificate -
BCIT
RED ACADEMY - Digital Marketing Diploma -
RED ACADEMY
Certificate - Medical Terminology
Coursera
SCRUM MASTER - Certificate -
Scrum Alliance
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