Dineo Pearl Mtshali
Ajax,ON
Summary
Dynamic sales professional with a proven track record at Market Kokoro and Tseba Tanks, excelling in customer service, relationship building and sales expertise. Expert in CRM and interpersonal communication, adept at fostering professional development and driving sales growth. Proactive and goal-oriented professional with notable time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Sales Representative
Tsebs Tanks (Pty) Ltd
06.2021 - 02.2024
- Responsible to supervise, coordinate and report on all the Sales and Marketing program activities.
- Sold and marketed fuel steel storage tanks to clients/prospective customers by product feature demonstration, explanation and solicited orders.
- Developed and implemented marketing and advertising campaigns, tracked sales data, maintained promotional materials inventory, planned meetings, trade shows, maintained database and prepared reports.
Promotions Manager
Market Kokoro
06.2018 - 09.2019
- Launched successful product activations that garnered significant consumer attention and media coverage.
- Mentored junior staff members in best practices for promotion management, fostering professional development within the team.
- Increased customer engagement through innovative in-store events and targeted marketing initiatives.
- Managed a team of promotion coordinators, ensuring smooth execution of campaigns and timely completion of tasks.
- Managed day-to-day functions of promotion and marketing departments.
- Worked closely with clients to identify needs and challenges and provide solution-oriented campaign themes.
- Created and implemented external and internal communications strategies for key company initiatives.
- Attended customer meetings, trade shows and conferences as company representative.
Promotions Team Member
Market Kokoro
09.2017 - 05.2018
- Demonstrated exceptional communication skills while representing brands at various promotional venues.
- Increased brand awareness through effective distribution of promotional materials.
- Improved customer experience by addressing inquiries and providing product information during promotions.
- Maintained a professional appearance while representing clients'' brands, fostering credibility and trust among consumers.
- Generated leads and gathered valuable consumer data.
- Worked with team to achieve sales goals for products.
- Established and maintained positive relationships with customers.
- Greeted customers warmly and pleasantly answered inquiries.
- Provided exceptional customer service to drive satisfaction.
- Educated customers on product features and answered questions regarding product use.
- Maintained knowledge of current promotions and product features.
- Increased sales by effectively communicating product benefits.
- Communicated product value, quality, and style to educate and entice potential customers.
- Demonstrated products to customers to illustrate features, advantages and benefits.
Education
Post-Secondary Diploma - Personal Support Worker
IBT College
Toronto, ON 11.2024 - Current
Bachelor Of Commerce - Marketing And Business Management
Damelin College
Johannesburg, South Africa 02.2019 - 04.2022
Skills
- Customer relations
- Interpersonal communication skills
- Customer service
- Sales expertise
- Relationship building
- Product and service knowledge
- Complex Problem-solving
- Attention to detail
- Customer retention abilities
- Market trends
- Bilingual
Timeline
Post-Secondary Diploma - Personal Support Worker
IBT College
11.2024 - Current
Sales Representative
Tsebs Tanks (Pty) Ltd
06.2021 - 02.2024
Bachelor Of Commerce - Marketing And Business Management
Damelin College
02.2019 - 04.2022
Promotions Manager
Market Kokoro
06.2018 - 09.2019
Promotions Team Member
Market Kokoro
09.2017 - 05.2018
NQF Level 7
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