Organized, dedicated and ambitious budding professional with excellent attention to detail, and thirst for learning interesting in working closely with experienced attorneys and contribute to the success of a dynamic law firm. Offering a degree in Engineering studies and over seven years of work experience in support, operations, and research, seeking an entry-level position at a mid-sized firm.
• Demonstrated expertise in inventory management, including up stocking, down stocking, and meticulous organization of plants, ensuring optimal stock levels and accessibility.
• Experienced cashier, proficient in processing customer transactions efficiently and providing exceptional customer service to enhance customer satisfaction and loyalty.
• Skilled in inventory management, adept at optimizing stock levels through strategic stocking and meeting business needs and customer demand.
• Demonstrated ability to deliver superior customer service, managing inquiries, order placements, and returns/exchanges with efficiency and empathy.
• Skilled in conducting precise inventory tallying for partner stores, ensuring accurate stock levels, and facilitating effective inventory management.
• Directed a team of 10 associates, overseeing project deliverables and task allocations to ensure timely and efficient completion of objectives.
• Conducted research to ensure consistent product availability and effectively addressed arising issues, maintaining high customer satisfaction levels, achieving quality improved quality scores from 68% to 98.47%.
• Worked closely with stakeholders and top-selling partners, playing a pivotal role in reinstating products on Amazon.com, thereby contributing to the platform's variety and consumer satisfaction which led to being recognized as the best employee by Selling partners for the month of May 2020.
• Ensured the integrity of seller listings by validating feedback and approving listings for critical categories, upholding Amazon's standards for product quality and seller performance.
• Guided team members with a focus on operational excellence, emphasizing the importance of key performance indicators (KPIs) in achieving business goals.
• Coordinated efforts with vendors and internal teams to expand product selection, address defects, and foster growth, ensuring a competitive and diverse product portfolio.
• Facilitated clear and concise communication with internal teams regarding product deactivations and resolutions, ensuring alignment and understanding across departments.
• Verified vendor product information through diligent cost validation and data verification, ensuring the accuracy and reliability of product listings.
• Utilized the Paragon tool for effective communication and configuration management with vendors, enhancing operational efficiency and vendor engagement.