Dinah Enyonam Sepenu

• Collaborated with the team to outline issues related to child protection and women empowerment.
• Drew up project plans to be carried out each month
• Served as an officer to engage government stakeholders and community leaders on the essence of girl empowerment.

· Assisted customers with account information, transactions, and inquiries: As a bank clerk, I helped customers with their banking needs to improve customer satisfaction. I was able to provide excellent customer service such as issuing of bank statements and instant ready cash ATM cards., opening of accounts, processing in-house and other bank cheques for payment.

· Maintained customer files and confidential records with attention to detail and accuracy: Assisted in ensuring that the bank complied with regulations and protected customer privacy.

· Worked collaboratively with team members to meet branch goals and objectives: I helped create a positive and productive work environment that benefited both the bank and its customers.

· Resolved customer issues and concerns in a timely and professional manner: Whenever a customer had an issue or concern, I resolved it in a timely and professional manner. I was able to maintain customer loyalty and prevent negative word-of-mouth about the bank, which in turn led to a customer retention rate of about 85% by the time I left office.

• Assisted in maintaining and updating the HR Information System to ensure that all personnel information is properly & accurately captured, effectively managed and maintained at all times
• Assisted in the execution of HR services in the areas of employees’ welfare
• Negotiated with employees on the best time to plan and schedule staff meetings
• In collaboration with the HR team, developed the HR Calendar and objectives for the year
• Assisted in supporting employees in the interpretation of HR policies and guidelines.

• Reviewed and evaluated project reports
• Assisted in the preparation of documents and minute taking
• Assisted in managing correspondence
• Conducted research including field data collection for the department
• Performed secretarial roles, scheduled meetings, and coordinated departmental events.

• Worked as a Poll Officer to collect data in the field for research activities
• Participated in the study of the Statistical Package for the Social Sciences (SPSS)
• Participated in representing the organization in external programs.

• Worked with the Regional Administrator to supervise the day-to-day administration of all the courts within the Judicial Service in the Greater Accra Region
• Kept records and tracked all the activities in the Regional Administrative Office
• Attended lectures organized by the Ministry on how foreign relations are managed
• Undertook administrative duties
• Participated in diplomatic events organized by the Ministry.

• Taught, marked, prepared lesson notes and supervised pupil’s classwork
• Conducted extra-curricular activities and assembly
• Instilled a sense of cordial relationship and respect for all in students.