Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Interests
Timeline
Generic
Dinah Paul

Dinah Paul

Calgary

Summary

Dynamic Junior Account Executive at JD Factors Corporation with a proven track record in relationship management and customer service. Enhanced client retention through proactive communication and effective issue resolution. Skilled in data analysis and financial reporting, consistently achieving goals while fostering strong partnerships and delivering exceptional results.

Developed critical skills in fast-paced, client-focused environment, including relationship management and strategic planning. Demonstrates strong abilities in data analysis and sales strategy implementation, looking to transition into new field that values these competencies. Seeks to leverage proven skills to make meaningful impact in new area of expertise.

Overview

8
8
years of professional experience
1
1
Certification

Work History

JuniorAccount Executive

JD FACTORS CORPORATION
10.2023 - Current
  • Developed strong relationships with clients, leading to increased trust and repeat business.
  • Enhanced customer retention through proactive communication efforts including regular check-ins and prompt issue resolution.
  • Attended industry courses and seminars to stay updated on the latest trends and best practices in account / portfolio management.
  • Collaborated with cross-functional teams to deliver outstanding results for clients on various projects.
  • Successfully managed client expectations by setting realistic goals and providing regular updates on progress towards achieving them.
  • Assisted senior account executives with daily tasks, streamlining processes and improving overall team efficiency.
  • Provided support during contract negotiations, ensuring favorable terms for both parties involved while maintaining long-term client relationships.
  • Managed multiple accounts simultaneously, ensuring timely communication and accurate record keeping.
  • Prepared comprehensive reports to keep both management and clients informed of progress and results.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to team objectives in fast-paced environment.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Met existing customers to review current services and expand sales opportunities.

Medical Office Administrative Assistant

My Integrated Health Clinic
07.2023 - 10.2023
  • Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
  • Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
  • Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
  • Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
  • Supported clinic operations by ordering necessary supplies, managing inventory levels, and coordinating maintenance requests when needed.
  • Supported office staff and operational requirements with administrative tasks.
  • Collaborated closely with medical staff to coordinate patient care plans and support overall clinic operations.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Reduced wait times by effectively managing walk-in appointments alongside scheduled visits.
  • Assisted with billing procedures to ensure accurate invoicing and prompt payment from patients and insurance companies.
  • Contributed to positive patient experiences by consistently providing friendly interactions and helpful assistance during their visits.
  • Enabled effective communication between healthcare providers through accurate transcription of physician notes into electronic health record systems.
  • Enhanced office organization by maintaining meticulous medical records and ensuring timely filing of documents.
  • Updated patient information and insurance details for accurate electronic medical records.

Legal Administrative Assistant

Deloitte Consulting LLP
05.2022 - 09.2022
  • Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
  • Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
  • Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
  • Prepared drafts of forms, letters and agreements for legal staff use.
  • Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
  • Helped with intake of new clients and materials by setting up files and documenting important information.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Maintained organized client databases for streamlined communication efforts between attorneys'' offices and clients.
  • Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
  • Contributed to effective team collaboration through excellent communication skills and adaptability in diverse working environments.

Customer Service Representative

Tuscany Resident's Association
01.2018 - 10.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Education

Bachelor of Arts - Psychology

Athabasca University
Athabasca
10-2026

Skills

  • Relationship management
  • Customer service, relationships & Rapport
  • Written and verbal communication
  • Relationship building and management
  • Goals and performance
  • Interpersonal skills
  • Operations & Account planning
  • Data analysis
  • Financial reporting
  • Account management

Accomplishments

  • Used Microsoft Office to develop inventory tracking, spreadsheets & other portfolio management and organization.
  • Supervised team of 4 staff members and oversaw timely invoice funding and individual AE's portfolio management.
  • Achieved multiple client contract renewals by maintaining great rapport and account servicing with accuracy and efficiency.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Awarded with "Exceptional Customer Service" for customer satisfaction and received of numerous positive reviews

Languages

English
Native or Bilingual
Hindi
Professional Working
Malayalam
Native or Bilingual
Korean
Professional Working
Tamil
Limited Working
Russian
Limited Working
Arabic
Limited Working
Spanish
Limited Working

Certification

  • SFNet Factoring Training - [2024-2025]
  • Certified in Cloud Computing Primer - [2025]
  • 2+ years Experience with FactorSoft Database

Interests

I enjoy helping others and giving back to the community

  • Graphic Design
  • Avid Reader
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Music & Dance
  • Mindfulness Practices
  • I have a passion for photography and editing photos

Timeline

JuniorAccount Executive

JD FACTORS CORPORATION
10.2023 - Current

Medical Office Administrative Assistant

My Integrated Health Clinic
07.2023 - 10.2023

Legal Administrative Assistant

Deloitte Consulting LLP
05.2022 - 09.2022

Customer Service Representative

Tuscany Resident's Association
01.2018 - 10.2021

Bachelor of Arts - Psychology

Athabasca University

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Dinah Paul