Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dinah Jimenez

Edmonton,Alberta

Summary

Dedicated administrative professional with experience at a private cardiology clinic, adept in multitasking and organization, and proficient in computer skills. Possesses versatile skills with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

18
18
years of professional experience

Work History

Medical Office Assistant

South Edmonton Cardiology
06.2014 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Improved accuracy of patient records with meticulous data entry and management.
  • Coordinated patient scheduling, check-in and check-out.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
  • Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
  • Used EMR to schedule appointments for doctor visits and procedures.
  • Registered patients and completed associated paperwork for accurate records.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Supported patient follow-up care by scheduling appointments and facilitating referral processes.
  • Enhanced patient privacy and confidentiality with strict adherence to HIPAA regulations.
  • Provided prompt, polite and professional in-person and telephone customer service.

Community Support Worker

Independent Advocacy Inc.
11.2010 - 06.2014
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
  • Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
  • Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
  • Facilitated group activities that promoted social interaction and skill development among clients.
  • Facilitated access to community resources for clients, improving their quality of life and independence.
  • Monitored and reported on client progress, adjusting support plans to meet evolving needs.

Loan's Clerk

Penbank Philippines
11.2006 - 11.2007
  • Enhanced customer satisfaction by providing timely updates on loan status and addressing inquiries promptly.
  • Streamlined operations by maintaining organized system for managing loan applications and supporting documents.
  • Monitored key dates to obtain information by deadlines.
  • Assembled important paperwork and disclosures for borrower.
  • Assisted in preparation of monthly management reports by compiling loan statistics and performance data for review.
  • Demonstrated attention to detail by accurately entering borrower information into database, minimizing data entry errors.
  • Maintained correspondence and completed forms related to loans and closings.
  • Entered customer and loan information into computer database.
  • Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.

Education

Norquest College
Edmonton, AB

Foundation University
Philippines

Skills

Multitasking and Organization

Computer Skills

Problem-Solving

HIPAA Regulations

Languages

English
Professional Working

Timeline

Medical Office Assistant

South Edmonton Cardiology
06.2014 - Current

Community Support Worker

Independent Advocacy Inc.
11.2010 - 06.2014

Loan's Clerk

Penbank Philippines
11.2006 - 11.2007

Norquest College

Foundation University

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Dinah Jimenez