Dinah Falcon
North Battleford,Canada
Summary
Dynamic Urban Services Coordinator at Battlefords Agency Tribal Chiefs with proven expertise in case management and financial documentation.
Overview
29
29
years of professional experience
Work History
Urban Services Coordinator
Battlefords Agency Tribal Chiefs
North Battleford, SK
09.2024 - Current
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Created tailored case plans for clients, enhancing personalized support and service outcomes.
- Understood and applied BATC, SITAG, ILMI, and Partnership policies to enhance urban services.
- Collaborated with the finance department to ensure seamless integration of urban service initiatives.
- Generated invoices for funding, ensuring accurate documentation and timely submission.
- Ensured data accuracy by consistently updating the Atoskewin and TAS databases.
- Compiled required documents to ensure seamless urban service operations.
- Supported various urban service initiatives by assisting in additional tasks as needed.
Human Resource Officer
Battlefords Agency Tribal Chiefs
North Battleford, Canada
01.2024 - Current
- Gathering, correcting, reviewing, and processing data
- Data entry of personal employee information
- Consult, advise, and assist with staff inquiries.
- An excellent team player
- Able to follow and provide direction
- Maintain high level of confidentiality.
- Building partnerships
- Quick to respond to issues and ensures quality service in timely manner.
- Enforce company policy and procedures.
- Prepare and coordinate employee interviews.
Parent Aid
Kanaweyimik Family Services
Battleford, Canada
03.2023 - 01.2024
- Responsible for providing one on one support services consisting of the following: life skills, parenting skills, budgeting skills, homemaking skills or other services as identified by the Family Service Worker.
- Helping families become involved in activities designed to reduce isolation and to establish support systems.
- Responsible for monitoring of family visits in critical situations where child's safety is in question when children in care of Kanaweyimik.
- Establishing a relationship of trust and support by being caring and honest, showing primary concern for the families.
- Serving as a bridge between home and others in order to facilitate other services.
Facility Supervisor
Gold Eagle Casino
North Battleford, Canada
04.2019 - 03.2023
- Maintained safe and effective work environment to protect team members from harm.
- Assessed employee work and improved performance with training and development.
- Monitored inventory and optimized supply levels while adhering to facility budget and needs.
- Scheduled routine maintenance and repair of facility such as electrical issues and HVAC units.
- Monitored priorities and communicated between maintenance team and custodians, delegating tasks to complete on time.
Live Games Supervisor
Gold Horse Casino
Lloydminster, Canada
10.2018 - 04.2019
- Monitored game operations to enforce house rules as well as Indigenous Gaming Regulators.
- Responded to customer questions about table games and rules.
- Trained, supervised and evaluated workers.
- Established and maintained transactions and table bet limits for each supervised game.
- Prepared shift summary reports to managers, supervisors and communicated regularly on goals and progress.
Live Games Dealer
Gold Eagle Casino
North Battleford, Canada
07.1996 - 07.2018
- Maintained fast, smooth game pace by efficiently handling chips, money and cards.
- Monitored players for possible cheating and abusive behavior.
- Received and documented patrons' buy ins prior to beginning games.
- Welcomed customers and encourage a fun gameplay environment.
- Inspected, shuffled and delivered cards to guests in play at gaming table.
- Assisted supervisor with training new dealers in rules and understanding of different games.
Education
Diploma - Human Resource
Saskatchewan Polytechnic
Moose Jaw, SK06.2022
Certificate - Harassment Investigation Level One & Two
Hill Advisory Services
Regina, SK05.2022
Certificate - Business
Saskatchewan Polytechnic
Saskatoon, SK04.2018
Skills
- Team player
- Direction following
- Confidentiality
- Building partnerships
- Issue response
- Quality service
- Policy enforcement
- Case management
- Data management
- Financial documentation
- Regulatory compliance
References
- Janet Ness, Accounting Officer, Battlefords Agency Tribal Chiefs, North Battleford, SK, (306) 446-1400, (306) 480-8892
- Sheldon Aubichon, Live Games Supervisor, Gold Eagle Casino, North Battleford, SK, (306) 446-3833, (306) 480-2412
- Marlene Bugler, Director, Kanaweyimik Family Services, Battleford, SK, (306) 445-3500
Timeline
Urban Services Coordinator
Battlefords Agency Tribal Chiefs
09.2024 - Current
Human Resource Officer
Battlefords Agency Tribal Chiefs
01.2024 - Current
Parent Aid
Kanaweyimik Family Services
03.2023 - 01.2024
Facility Supervisor
Gold Eagle Casino
04.2019 - 03.2023
Live Games Supervisor
Gold Horse Casino
10.2018 - 04.2019
Live Games Dealer
Gold Eagle Casino
07.1996 - 07.2018
Diploma - Human Resource
Saskatchewan Polytechnic
Certificate - Harassment Investigation Level One & Two
Hill Advisory Services
Certificate - Business
Saskatchewan Polytechnic
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