Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dina Taha

Ottawa

Summary

Dynamic Project Coordinator with proven expertise at Gilmore Global in project management and resource allocation. Successfully developed and implemented project plans, enhancing efficiency and meeting deadlines. Renowned for exceptional customer service and technical troubleshooting skills, consistently driving high satisfaction levels and fostering strong client relationships.

Overview

12
12
years of professional experience

Work History

Project Coordinator

Gilmore Global
Ottawa
02.2025 - Current
  • Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
  • Participated in professional development opportunities to stay current with industry trends and technologies.
  • Assisted project manager in drafting schedules and related documentation.
  • Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
  • Performed regular reviews of project documentation and communicated results with relevant personnel.
  • Maintained a detailed database of project information including budgeting, resources and deliverables.
  • Allocated resources and materials to respective departments to accommodate needs.
  • Provided direction, guidance and support to team members throughout the duration of projects.
  • Identified project needs by reviewing project objectives and schedules.
  • Submitted project deliverables to clients, consistently adhering to quality standards.
  • Negotiated with project stakeholders or suppliers to obtain resources or materials.
  • Increased product knowledge by staying up to date on product offerings, features and functionality.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Operated a variety of machinery and tools safely and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Support Specialist

Gilmore Global
Ottawa
09.2021 - 02.2025
  • Supervised and directed workers engaged in installation of data communication equipment and software.
  • Investigated customer complaints regarding product quality or service rendered.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
  • Prepared daily activity reports summarizing activities related to customer support requests.
  • Analyzed customer feedback to recommend product or service enhancements.
  • Maintained audit trail and statistical records of problems and conditions reported by client.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Oversaw daily performance of computer systems.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Customer Service Representative

East West General Trading Inc
Ottawa
03.2020 - 09.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries via phone, email, and chat.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Monitored customer satisfaction levels through surveys and feedback forms.

Administrative Assistant

Uniteam
Dubai
05.2016 - 11.2018
  • Scheduled appointments between clients and customers and internal staff members.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Developed and maintained filing systems for confidential documents and records.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Reviewed content ensuring emails and documents were free of typos.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Conducted research on various topics as requested by management.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Drove customer feedback to deliver information to management for corrective action.

Customer Service Representative

Sedra Care Global Services
Alexandria
09.2013 - 12.2015
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Updated databases with new and modified customer data.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

Bachelor of Arts - Phonetics

Alexandria University
Alexandria-Egypt
07-2013

Skills

  • Project management
  • Procurement
  • Project scheduling
  • Budget management
  • Resource allocation
  • Database management
  • Technical troubleshooting
  • Customer service
  • Process improvement
  • Documentation management

Timeline

Project Coordinator

Gilmore Global
02.2025 - Current

Customer Support Specialist

Gilmore Global
09.2021 - 02.2025

Customer Service Representative

East West General Trading Inc
03.2020 - 09.2021

Administrative Assistant

Uniteam
05.2016 - 11.2018

Customer Service Representative

Sedra Care Global Services
09.2013 - 12.2015

Bachelor of Arts - Phonetics

Alexandria University

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