DINA SIENA
St. Catharines,ON
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results through coaching and mentoring others to flourish and grow to their full potential.
Overview
27
27
years of professional experience
Work History
Guest Service Representative
Meridian Centre
04.2022 - Current
- Greeted and welcomed guests upon arrival, providing them with information about the facility.
- Provided exceptional customer service to ensure a positive guest experience.
- Assisted guests in navigating their way around the facility by offering directions or answering questions.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Reported strange or suspicious behavior to security staff in order to keep staff and customers safe and comfortable.
Line Supervisor
Patheon Manufacturing
03.2001 - 02.2012
- Ensured all employees were trained in safety protocols and procedures.
- Enforced company policies and procedures to maintain a safe working environment.
- Supervised line workers to ensure tasks were completed according to established standards.
- Performed regular inspections of equipment for maintenance requirements.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Managed personnel effectively by providing clear expectations, ongoing feedback, and opportunities for growth and development.
Early Childhood Educator
Top of The Ridge Daycare
09.1997 - 03.2001
- Provided a safe and stimulating learning environment for young children.
- Developed age-appropriate activities to encourage physical, social and intellectual development of children.
- Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.
- Fostered an atmosphere that encourages respect for all individuals regardless of gender, race or religion.
- Contributed towards creating a curriculum based on developmental milestones set out by Early Years Foundation Stage.
- Implemented strategies to support children with special needs, ensuring inclusive education practices.
Education
Buisness And Computer Studies - Office Word, Excel, PowerPoint And Outlook
Lifetime Learning
Fort Erie, ON06-1999
Early Childhood Education Degree - Early Childhood Education And Care
Niagara College
Welland, ON06-1997
High School Diploma -
Fort Erie Secondary School
Fort Erie, ON06-1995
Skills
- Exceptional communication
- Strong interpersonal skills
- Works well both independently and as part of a team
- Effective problem solving skills
- Easily adapts to changes in work environments
- Customer service expertise
References
ROBERT OSBORN
Advanced Packager/Line Mechanic
Patheon/Pharmetics, Fort Erie, ON
(905) 993-1300
DAVE MICHENER
Manufacturing Lead Hand
Patheon/Pharmetics, Fort Erie, ON
(905)401-0224
CHARITY MYERS PELLERIN
Packaging/Temp Manufacturing Lead Hand
Pharmetics, Fort Erie, ON
(905)964-0919
PARMA DALEY
Sales Associate
Hudson's Bay Company, Niagara Falls, ON.
(905)941-3455
LUCILLE CASHMAN
Supervisor
Hudson's Bay Company, Niagara Falls, ON
(905)871-6590
Timeline
Guest Service Representative
Meridian Centre
04.2022 - Current
Line Supervisor
Patheon Manufacturing
03.2001 - 02.2012
Early Childhood Educator
Top of The Ridge Daycare
09.1997 - 03.2001
Buisness And Computer Studies - Office Word, Excel, PowerPoint And Outlook
Lifetime Learning
Early Childhood Education Degree - Early Childhood Education And Care
Niagara College
High School Diploma -
Fort Erie Secondary School
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