DINA SIENA
St. Catharines,ON
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
27
27
years of professional experience
Work History
Guest Experience Host
Meridian Centre
St. Catharines, Ontario
04.2022 - Current
- Greeted and welcomed guests upon arrival, providing them with information about the facility.
- Provided exceptional customer service to ensure a positive guest experience.
- Assisted guests in navigating their way around the facility by offering directions or answering questions.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Reported strange or suspicious behavior to security staff in order to keep staff and customers safe and comfortable.
Line Supervisor
Patheon Manufacturing
Fort Erie, Ontario
03.2001 - 02.2012
- Ensured all employees were trained in safety protocols and procedures.
- Monitored production flow for quality assurance purposes.
- Enforced company policies and procedures to maintain a safe working environment.
- Supervised line workers to ensure tasks were completed according to established standards.
- Performed regular inspections of equipment for maintenance requirements.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
Early Childhood Educator
Top of The Ridge Daycare
Ridgeway, Ontario
09.1997 - 03.2001
- Provided a safe and stimulating learning environment for young children.
- Developed age-appropriate activities to encourage physical, social and intellectual development of children.
- Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.
- Fostered an atmosphere that encourages respect for all individuals regardless of gender, race or religion.
- Contributed towards creating a curriculum based on developmental milestones set out by Early Years Foundation Stage.
- Implemented strategies to support children with special needs, ensuring inclusive education practices.
Customer Service Representative
Hudson's Bay
Niagara Falls, Ontario
10.1999 - 02.2001
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Buisness And Computer Studies - Office Word, Excel, PowerPoint And Outlook
Lifetime Learning
Fort Erie, ON06-1999
Early Childhood Education Degree - Early Childhood Education And Care
Niagara College
Welland, ON06-1997
High School Diploma -
Fort Erie Secondary School
Fort Erie, ON06-1995
Skills
- Exceptional communication
- Strong interpersonal skills
- Works well both independently and as part of a team
- Effective problem solving skills
- Easily adapts to changes in work environments
- Customer service expertise
Timeline
Guest Experience Host
Meridian Centre
04.2022 - Current
Line Supervisor
Patheon Manufacturing
03.2001 - 02.2012
Customer Service Representative
Hudson's Bay
10.1999 - 02.2001
Early Childhood Educator
Top of The Ridge Daycare
09.1997 - 03.2001
Buisness And Computer Studies - Office Word, Excel, PowerPoint And Outlook
Lifetime Learning
Early Childhood Education Degree - Early Childhood Education And Care
Niagara College
High School Diploma -
Fort Erie Secondary School