Dina Platero
Moorpark
Summary
Result-driven Banking and credit analysis professional with more than 16 years of experience in consumer lending, mortgage lending, credit risk assessment, financial analysis, and client relationships management
Overview
22
22
years of professional experience
Work History
Branch Manager
Scotiabank
El Salvador, Central America
01.2013 - 12.2018
- Led branch operations, ensuring compliance with regulatory requirements and company policies.
- Developed and implemented strategic sales initiatives to drive branch growth and enhance customer engagement.
- Mentored and trained staff, fostering a culture of continuous learning and professional development.
- Analyzed performance metrics to identify areas for improvement and optimize operational efficiency.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
Sales Executive
Scotiabank
El Salvador, Central America
01.2011 - 12.2013
- Developed strategic sales plans to target new customer segments and increase market share.
- Established and maintained strong client relationships, enhancing customer satisfaction and loyalty.
- Analyzed market trends to identify opportunities for product promotion and sales growth.
- Trained and mentored junior sales staff on effective selling techniques and best practices.
- Collaborated with cross-functional teams to align marketing strategies with sales initiatives.
- Evaluated sales performance metrics, recommending adjustments to optimize team productivity.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Spearheaded entry into new markets, conducting feasibility studies and developing market entry strategies.
- Secured new clients by developing and implementing strategic sales plans that focused on target industries.
- Prepared pricing agreements and contracts to close sales.
Customer Service Representative
Scotiabank
El Salvador, Central America
11.2003 - 12.2010
- Resolved customer inquiries efficiently through multiple communication channels, including phone, email, and chat.
- Assisted in processing transactions accurately while ensuring compliance with bank policies and procedures.
- Trained new staff on customer service protocols and systems to enhance team performance and service quality.
- Identified recurring issues and collaborated with management to develop solutions that improved customer satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Senior Manufacturing Technician
DSM-Firmenich
Exton, PA
06.2022 - 12.2025
- Oversaw daily manufacturing operations, ensuring adherence to safety and quality standards.
- Mentored junior technicians, enhancing team performance and skill development.
- Implemented process improvements, reducing waste and increasing operational efficiency.
- Conducted equipment maintenance and troubleshooting to minimize downtime.
- Developed standard operating procedures, ensuring consistency in manufacturing practices across shifts.
- Trained junior technicians on proper equipment use, fostering a team-oriented work environment focused on continuous improvement.
- Implemented lean manufacturing principles to reduce waste, improve quality, and maximize resource utilization.
Education
Bachelor of Administration - Marketing Management
University Technology of El Salvador
San Salvador, El Salvador Central America11.2018
Skills
- Credit Analysis
- Mortgage Lending
- Consumer Lending
- Credit Risk Assessment
- Loan Processing
- Mortgage Loan Documentation
- Credit Report Analysis
- Debt-to-Income (DTI) Analysis
- Income Verification
- Cross- Selling Financial products
- Attention to Details
- Relationship Management
- Banking Operations
- Portfolio Management
- Bilingual: Spanish & English
Languages
English
Elementary
Timeline
Senior Manufacturing Technician
DSM-Firmenich
06.2022 - 12.2025
Branch Manager
Scotiabank
01.2013 - 12.2018
Sales Executive
Scotiabank
01.2011 - 12.2013
Customer Service Representative
Scotiabank
11.2003 - 12.2010
Bachelor of Administration - Marketing Management
University Technology of El Salvador