Dina Ntary
Edmonton,Alberta
Summary
Technology-inclined professionals possess strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Intern
ESW IT business advisors
Edmonton
05.2023 - 06.2023
- Make and install ethernet cables.
- Installing, testing, maintaining, and troubleshooting end user workstations and interrelated
hardware and software - Troubleshooting problems with computer/laptops systems and any hardware related issues
- Monitor and test PC performance and provide PC performance statistics and reports.
- Active Directory Administration Manage operation, health, and security of a multi-site domain.
Travel Counselor (AMADEUS)
American Express Global Business Travel
Remote
09.2022 - 03.2024
- Investigates/action Travel Counsellors reservations/PNR for ticketing, quality/accuracy, client escalations or lowest fare make solid decisions on behalf of the customer and GBT point of sale/in the moment; fearless decision making Detail-oriented - ability to act with integrity, and deal sensitively with personal and confidential traveler information Manage the end-to-end booking process through the ticketing and order fulfillment, via the telephone, instant messaging, email, or back-office systems and servicing platforms.
Early Stage (ESOP) Dialer Agent
BMO
Remote
05.2022 - 06.2022
- Answered customer questions regarding problems with accounts
- Performed various administrative functions for assigned accounts, such as recording address changes and purging records of deceased customers
- Offer Hardship solutions to customers by completing risk assessments Manages all transactions related to customer and branch calls or refers to appropriate internal business groups Follows documented policies and procedures to execute transactions, activities and processes within assigned authorities
- Assess risk and make payment arrangements within established process or refer customers for alternate Re-Payment solutions (i.e.
- Reduced or deferred payment programs, restructure, hardship, etc.) Engage in pro-active solution outreach offers to non-delinquent segment of BMO borrowers.
Tier 1 Technical Support Advisor
Concentrix
Remote
03.2021 - 04.2022
- Troubleshot issues on device-specific problems, network performance and internet connectivity
- Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables
- Familiarity with iOS and/or macOS, or comparable technology is preferred
- Ability to translate complex technical terms into terms easily understood by the customer Able to prioritize work, manage time effectively and work successfully in a fast paced, multi-faceted structured environment
Education
Diploma - Cybersecurity analyst
ABM College
Skills
- Customer Retention Strategies
- Data security
- MS Office
- Excellent Communication
- Operating Systems
- Problem-Solving Skills
- Analytical and Critical Thinking
- Technical Support
- Self-Motivated
- Attention to Detail
Certification
- CompTIA network+ in process
Timeline
Intern
ESW IT business advisors
05.2023 - 06.2023
Travel Counselor (AMADEUS)
American Express Global Business Travel
09.2022 - 03.2024
Early Stage (ESOP) Dialer Agent
BMO
05.2022 - 06.2022
Tier 1 Technical Support Advisor
Concentrix
03.2021 - 04.2022
Diploma - Cybersecurity analyst
ABM College
- CompTIA network+ in process
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