Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Availability
Work Preference
Timeline
Generic

Dina Malasaga

Toronto,ON

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Inside Sales Representative

Alarm Boss Inc.
11.2022 - 03.2024
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Used CRM software to maintain detailed contact logs and account records.
  • Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
  • Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
  • Prepared and submitted reports to keep management informed of sales activities and progress.

Project Engineer

Operation And Maintenance Technology Phils.,Inc.
03.2018 - 05.2022
  • Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
  • Monitored installation of materials and equipment for compliance with drawings and specifications.
  • Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
  • Ensured quality control for all aspects of the project, reducing defects and rework.
  • Developed detailed project plans to ensure timely completion and deliverables were met.
  • Determined and scheduled priorities as required to progress engineering work.
  • Managed budgets effectively for multiple projects, ensuring financial targets were met.
  • Delivered regular compliance reports to drive process improvement and corrective measures.
  • Evaluated change order requests in response to out-of-scope work activities.
  • Improved communication among stakeholders through regular updates and meetings..
  • Assessed impact of modification requests for ongoing projects.
  • Assisted with cost proposal development and customer presentations.

Education

No Degree - Electrical Engineering Technician (Fast-Track)

Centennial School of Engineering Technology
Scarborough, ON
06.2024

No Degree - Business Management

Anderson College Mississauga Campus
165 Dundas St W 3rd Floor, Mississauga, ON L5B 2N
06.2023

Bachelor of Science - Electrical Engineering

Bohol Island State University-Main Campus
0242 C.P.G. North Avenue, Tagbilaran, Bohol, Phils
03.2017

Skills

  • Attention to Detail
  • Exceptional customer service
  • Product Knowledge
  • Customer Relationship Management
  • Email and Phone Etiquette
  • Upselling and Cross Selling
  • Organized and Efficient
  • Interpersonal Communication
  • Lead Generation
  • Project Coordination
  • Documentation And Reporting
  • Issue Resolution

Languages

English
Full Professional

Certification

  • Workplace Hazardous Materials Information System-March 29,2024
  • Occupational Safety & Health Orientation Course for Safety Officer Training - October 15,2020
  • ISO 9001:2015 QMS Root Cause Analysis and Corrective Action Training - August 13-14,2019
  • Licensed Electrical Engineer- September 2017


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Work-life balanceFlexible work hoursPersonal development programsWork from home optionCompany CultureHealthcare benefitsTeam Building / Company RetreatsCareer advancement

Timeline

Inside Sales Representative

Alarm Boss Inc.
11.2022 - 03.2024

Project Engineer

Operation And Maintenance Technology Phils.,Inc.
03.2018 - 05.2022

No Degree - Electrical Engineering Technician (Fast-Track)

Centennial School of Engineering Technology

No Degree - Business Management

Anderson College Mississauga Campus

Bachelor of Science - Electrical Engineering

Bohol Island State University-Main Campus

Similar Profiles

CREATE PROFILE
Dina Malasaga