Dina Goncalo
Toronto,ON
Summary
Seeking an administrative position within a company, where my communication, organizational and daily office skills will be used to benefit the organization.
Overview
20
20
years of professional experience
Work History
Call Center Agent
DRIASI
03.2022 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls to answer questions about services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
PRODUCTION COORDINATOR & ACCOUNTS RECEIVABLE
WOODFIELD CANADA INC
08.2017 - 03.2020
- Manage and coordinate the shop and shop employees
- Order products needed for incoming orders
- Maintain shop and shop employee's schedule and event calendars
- Order supplies needed for the office and shop
- Invoicing of completed jobs
- Entered daily orders, pictures, receipts, payments, statements, invoices, bills, bank deposits etc
- Into the database
- Take payment over QuickBooks and the POS machine
- Check over vehicles before they get delivered (quality control)
- Contact customers regarding overdue payments
- In charge of doing all of the accounts receivables
- Send out bi-weekly statements to customers
- Made weekly bank trips (bank deposits)
- Answering multiple main phone lines and give information to callers, take messages, or transfer calls to appropriate individuals
- Greet clients, associates, visitors and deliveries and handle their inquiries or direct them to the appropriate persons according to their needs
- Call customers once their products arrive and get them scheduled in
- Prepared packages and skids to be sent out in Canada and outside of Canada by preparing the waybill, preparing custom forms, labeling the packages and calling FedEx, UPS & Purolator
- Arrange product pick-ups or transfers with Toolbox & Penny Pinchers
- Sent out all purchase orders
- In charge of daily huddles with the shop employees
- Entered monthly shop bonuses and handled weekly free lunches if goals were reached.
ADMINISTRATIVE AND ACCOUNTS PAYABLE ASSISTANT/RECEPTIONIST
EATERTAINMENT/THE BLOOR STREET DINER
02.2010 - 06.2016
- Answering multiple main phone lines and give information to callers, take messages or transfer calls to appropriate individuals
- Greet Clients, associates, visitors and deliveries and handle their inquiries or direct them to the appropriate persons according to their needs
- Operate office equipment such as fax machines, copiers or phone systems and arrange for repairs when equipment malfunctions
- Ordered weekly office supplies
- Prepared packages to be sent out in Canada and outside of Canada, by preparing the waybill, preparing custom forms, labeling the packages and calling FedEx, UPS and Canada Post to arrange to be picked up and sent out, also organized and prepared letters/packages with a courier company for GTA deliveries
- Data entry
- Set up and managed paper or electronic/manual filling system, recording information, updating paperwork or maintaining documents
- Entered and prepared event contracts and rental invoices as well as sending clients their copy of the invoice
- Made frequent bank trips (deposits, Visa payments and stop payments)
- Assisted at the restaurant everyday at lunchtime to help and greet customers at well as serving food and operating the POS system with the daily transactions
- Ordered food and paper supplies daily with multiple companies for the restaurants
- Entered daily food invoices as well as reconciling on a monthly basis and preparing them for payment
- Entered the restaurants inventory which was done bi-weekly
- Managed on a daily basis an assortment of accounting/restaurants spreadsheets as well as balancing of spreadsheets with our database
- Managed stock room and filing storage as well as doing the yearly packing of files from the office to the storage room
- Assisted with government audit preparations.
TALENT APPOINTMENT BOOKER
MAX AGENCY
10.2009 - 01.2010
- Assist in talent bookings and placements include commercial endorsements, print ad, television commercials, fashion campaigns and sponsorships
- With a 30% show rate quota
- Book talent appointments with a 10 or more confirmed appointments daily
- Answering multiple main phone lines and give information to callers, take messages or transfer calls to appropriate individuals.
ACCOUNTANT ASSISTANT/RECEPTIONIST
MAZDA OF TORONTO
09.2007 - 10.2009
- Answering multiple main phone lines and give information to callers, take messages or transfer calls to appropriate individuals
- Ordered weekly office supplies
- Set up and managed paper or electronic/manual filling system, recording information, updating paperwork or maintaining documents
- Greet Clients, associates, visitors and deliveries and handle their inquiries or direct them to the appropriate persons according to their needs
- Ensure contracts are completed accurately
- Entered bank deposits
- Count the receptionist/parts department cash box every morning
- Balancing accounts receivables, payable and posting daily cash journals into database
- Organizing job stats from 15 sales associates, deal with new/ used car sales/ deal with the sales associates
- Overseeing data entry on contract accuracy and completion, revising when necessary
- Make sure sale transactions are closed
- Deal with other Mazda dealerships in Ontario regarding car transfers
- Overseeing sale logs, making sure everything is correct before posting it onto the computer.
SALES ASSOCIATE
REITMANS
05.2006 - 08.2007
- Assist clients with purchases
- Perform work with visual merchandising following company guidelines
- Upheld the service standard of Reitmans
- Operated point of sale system, daily cash transactions.
LEAD HAND/CLEANER
CANADIAN NATIONAL EXIBITION
08.2002 - 11.2004
- Open/close main events
- Managed staff, supervised exhibits and upheld standards
- Sanitizing duties and inventory for stock rooms.
Education
Skills
- Flexibility to adapt to and manage changing work environment, priorities and situations
- Motivated, work well in fast paced environment
- Ability to manage multiple issues effectively and resolve problematic situations in a favorable and conclusive manner while working with orders
- Effective decision-making and good judgement
- Strong orientation to customer service
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Proficient in Google calendar
- Proficient in QuickBooks
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Call Center Agent
DRIASI
03.2022 - 06.2022
PRODUCTION COORDINATOR & ACCOUNTS RECEIVABLE
WOODFIELD CANADA INC
08.2017 - 03.2020
ADMINISTRATIVE AND ACCOUNTS PAYABLE ASSISTANT/RECEPTIONIST
EATERTAINMENT/THE BLOOR STREET DINER
02.2010 - 06.2016
TALENT APPOINTMENT BOOKER
MAX AGENCY
10.2009 - 01.2010
ACCOUNTANT ASSISTANT/RECEPTIONIST
MAZDA OF TORONTO
09.2007 - 10.2009
SALES ASSOCIATE
REITMANS
05.2006 - 08.2007
LEAD HAND/CLEANER
CANADIAN NATIONAL EXIBITION
08.2002 - 11.2004
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