Summary
Overview
Work History
Education
Skills
LANGUAGES
Hobbies and Interests
Timeline
Generic

Dina Galli

Montréal

Summary

Dynamic and customer-focused professional with over 10 years of experience in the hospitality industry. Consistently delivers exceptional service and fosters strong client relationships. As a Partner Growth Specialist for the past 2 years, developed expertise in identifying growth opportunities, managing partnerships, and driving business results. Ability to navigate client needs, improve service delivery, and utilize data-driven strategies consistently enhances partner engagement and satisfaction. Thrives in fast-paced environments, consistently exceeds targets while maintaining a strong commitment to customer success and operational excellence. Eager to take on new challenges, ready to grow further in my role, expand responsibilities, and continue advancing professional development.

Overview

15
15
years of professional experience

Work History

Partner Growth Specialist

Too Good To Go
04.2023 - Current

Relationship Management Partner Growth and Optimization

  • Maintaining Relationships: Building and nurturing long-term relationships with existing partners to ensure they stay active and engaged with the platform.
  • Customer Service: Act as the main point of contact for partners, responding to inquiries, solving problems, and providing excellent customer service.
  • Maximizing Partner Success: Help partners optimize their presence on the platform to maximize sales of surplus food and reduce food waste. This includes advising partners on best practices for posting surplus items, pricing strategies, and setting realistic expectations for what food items should be available at the end of the day.
  • Data Analysis: Monitor the performance of partner accounts and provide recommendations to increase efficiency and engagement, helping partners grow their sales and reduce food waste.

Readaptation assistant

CIUSS de l'Ouest de Montréal
05.2020 - 04.2023
  • Participate in the rehabilitation of the clients through the activities of daily living
  • Apply the intervention plan as recommended by the team of professionals
  • Organize and lead rehabilitation activities according to the client’s need and according to established standards and procedures
  • Write and send to whom it may concern observation reports, data collections and behavioral summaries and any other required documentation
  • Give daily medication
  • Costumer service and compliance

Assistant manager

Restaurant la Grand-Mère Poule
02.2012 - 03.2020
  • Managing financial controls: cash handling, reconciling cash and daily paper work
  • Managing operation: coordinate the kitchen and the floor
  • Managing people development
  • Costumer service and compliance

Team lead Waitress

Forest and Stream private club
06.2011 - 10.2012
  • Coordinate time frame for events: wedding, special occasion, meeting
  • Serve and take orders
  • Wine service

G.O and Barmaid

Club Med
12.2009 - 12.2010
  • Ensure the activity of the village
  • Giving customers unforgettable moment during their stay
  • Create and make cocktails

Education

Hospitality And Restaurant Services Industry

ITHQ
Montreal, QC
12.2010

DEC - Social Sciences

CEGEP MONTMORENCY
Montreal, QC
06-2008

Skills

  • Client Relationship Management
  • Communication
  • Time management
  • Negotiation
  • Problem-Solving
  • Customer Retention and Satisfaction
  • Team Collaboration
  • Fast learner
  • Highly motivated

LANGUAGES

FRENCH
Native or Bilingual
ENGLISH
Native or Bilingual

Hobbies and Interests

Dance, Cooking, Sommellerie, Travel

Timeline

Partner Growth Specialist

Too Good To Go
04.2023 - Current

Readaptation assistant

CIUSS de l'Ouest de Montréal
05.2020 - 04.2023

Assistant manager

Restaurant la Grand-Mère Poule
02.2012 - 03.2020

Team lead Waitress

Forest and Stream private club
06.2011 - 10.2012

G.O and Barmaid

Club Med
12.2009 - 12.2010

Hospitality And Restaurant Services Industry

ITHQ

DEC - Social Sciences

CEGEP MONTMORENCY
Dina Galli