Dina Gagnon
Midland,Ontario
Summary
I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. As well I am Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
CUSTOMER SERVICE AND DRIVE THRU
McDonald’s
06.2018 - Current
- Responsibilities includes service customers in drive thru, working in a fast-paced environment to make sure each and every customer is satisfied with their order, answer any questions or guide them through our McDonald’s App and when I can solve any issues that may arise and give the customers a satisfactory answer so they will leave with a positive experience
Customer service represantive, and baker
Tim Hortons
06.2008 - 10.2008
- Responsibilities included serve customers when needed, drive thru, baking, food preparations and to make sure everyone did the end of the shift clean up and restocking
- Page 2
Customer Service Representative
Don's Rv (Seasonal)
06.2006 - 11.2006
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided primary customer support to internal and external customers.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Received Diploma - Business Administrative
Cdi College
2007
Received Diploma - undefined
Lasalle secondary school
1996
Skills
- Skills & Abilities
- Excellent customer service skills
- Excellent communication skills verbal or written
- Excellent multitasking skills
- Computer Knowledge of Microsoft office suite
- Excellent Communication
- Teambuilding
- Decision-Making
- Attention to Detail
- Dependable and Responsible
- Problem-Solving
- Good Telephone Etiquette
- Active Listening
- Analytical and Critical Thinking
- Self-Motivated
- Flexible and Adaptable
Timeline
CUSTOMER SERVICE AND DRIVE THRU
McDonald’s
06.2018 - Current
Customer service represantive, and baker
Tim Hortons
06.2008 - 10.2008
Customer Service Representative
Don's Rv (Seasonal)
06.2006 - 11.2006
Received Diploma - Business Administrative
Cdi College
Received Diploma - undefined
Lasalle secondary school
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