Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dina Cox

Lake Elsinore

Summary

Detail-oriented Quality Assurance Executive with a proven track record in issue resolution and process enhancement. Committed to fostering collaboration and ensuring customer satisfaction.

Experienced Quality Assurance Executive recognized for exceptional attention to detail and strong collaboration skills. Proven ability to mentor teams and resolve issues effectively, contributing to a culture of excellence and customer satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Quality Assurance Executive

Marriott Vacations Worldwide Corp
Kauai, HI
01.2016 - 10.2024

Responsible for the handling of legal real estate documents, meeting with new and existing owners to answer questions, solidify the sale, receive funds, and ensure the close of escrow.

My attention to detail was crucial for both the team and client success.

Vacation Specialist

Marriott Vacations Worldwide Corp
Kauai, HI
03.2014 - 01.2016

Hired to create a program which developed efficiencies to improve positive check-in for guests while reducing management's time needed to deal with guest issues.

Communication was key and I worked well with the hotel management and vacation club management to ensure guest satisfaction.

Marketing Executive

Marriott Vacations Worldwide Corp
Kauai, HI
03.2009 - 03.2014

Developed and implemented targeted marketing campaigns to enhance brand visibility and customer engagement.

Used marketing strategies to promote the vacation club experience. Engaged with guest to lock-in a 90-minute presentation.

Education

Bachelor of Arts - Graphic Design

Cal State Long Beach
Long Beach, CA
06-2001

Skills

  • Quality assurance
  • Quality processes
  • Mentoring and training
  • Issue resolution
  • Collaboration and communication

Certification

Real Estate License for the state of Hawaii

Timeline

Quality Assurance Executive

Marriott Vacations Worldwide Corp
01.2016 - 10.2024

Vacation Specialist

Marriott Vacations Worldwide Corp
03.2014 - 01.2016

Marketing Executive

Marriott Vacations Worldwide Corp
03.2009 - 03.2014

Bachelor of Arts - Graphic Design

Cal State Long Beach
Dina Cox