Dina Bashir
Richmond,BC
Overview
14
14
years of professional experience
Work History
Accommodation Manager
Kaplan International Institute
01.2021 - Current
- Conducted regular staff training sessions to ensure high-quality service delivery across all departments.
- Analyzed market trends to develop targeted promotions that increased revenue streams during peak periods.
- Streamlined reservation processes for increased efficiency and customer satisfaction.
- Managed budgets effectively, reducing operational costs without compromising on service standards.
Agent Student Advisor
Kaplan International Institute
02.2011 - 01.2021
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Unit Clerk
RossWood Minor
10.2010 - 01.2011
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
Education
High School Diploma -
Provincial Instructor Diploma
Vancouver, BCSkills
- Booking Management
- Staff Training and Development
- Property Management
- Health and safety compliance
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Accommodation Manager
Kaplan International Institute
01.2021 - Current
Agent Student Advisor
Kaplan International Institute
02.2011 - 01.2021
Unit Clerk
RossWood Minor
10.2010 - 01.2011
High School Diploma -
Provincial Instructor Diploma
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