Dina Azria
EL CAJON
Summary
Proven Administrative Manager with a track record of enhancing customer loyalty and streamlining operations at Emily's Medical Group APC. Expert in office administration and customer relationship development, adept at managing high-stress situations and multitasking with efficiency. Achieved significant improvements in customer satisfaction and operational efficiency through empathy and organizational skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Manager/Medical Assistant
Emily's Medical Group APC
05.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Front Desk Receptionist
Bright Smile Dental Care
07.2022 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Assistant Manager
Carl's Jr
08.2019 - 12.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Associate of Science - Accounting And Business Management
Grossmont College
El Cajon, CA06.2024
High School Diploma -
Granite Hills High School
El Cajon, CA06.2021
Skills
Office Administration
Organization and Multitasking\
Money Handling
Cash counting
Patience and Empathy
Customer relationship development
Languages
Arabic
Professional Working
Chaldean
Native or Bilingual
Certification
- CMA - Certified Medical Assistant
- Licensed Life Insurance
Timeline
Administrative Manager/Medical Assistant
Emily's Medical Group APC
05.2023 - 12.2023
Front Desk Receptionist
Bright Smile Dental Care
07.2022 - 07.2023
Assistant Manager
Carl's Jr
08.2019 - 12.2021
Associate of Science - Accounting And Business Management
Grossmont College
High School Diploma -
Granite Hills High School
- CMA - Certified Medical Assistant
- Licensed Life Insurance
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