Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Dimple Verma

Cheltenham

Summary

Dynamic banking professional with proven expertise at CIBC in managing high-volume transactions and enhancing customer satisfaction. Recognized for exceptional attention to detail and conflict resolution skills, successfully optimizing sales opportunities and fostering strong client relationships. Committed to regulatory compliance and fraud detection, contributing to overall branch efficiency and trustworthiness.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bank Teller

CIBC
01.2024 - 03.2025
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Provided customer records, account statements and copies of checks.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Placed orders for customer checks and verified starting numbers.
  • Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
  • Removed mutilated currency from circulation.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Customer Service Representative

Fd Technologies
02.2021 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Education

Diploma - Business

Conestoga College Institute of Technology And Advanced Learning
Kitchener, None
06.2019

Diploma - Hospitality

Conestoga College Institute of Technology And Advanced Learning
Kitchener, None
12.2018

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Deposit and withdrawal management
  • Cash counting
  • Customer relationship development
  • Transaction processing
  • Listening and comprehension
  • Relationship building
  • Cash handling expertise
  • Data entry efficiency
  • Sales and Cross-selling
  • Decision-making
  • Customer needs assessment
  • Regulatory compliance
  • Balance transfers
  • Fraud detection
  • Stress tolerance
  • Account updating
  • Financial transactions
  • Signature verification
  • Revenue growth
  • Currency packaging
  • Teller support
  • Data inputting
  • Financial software
  • Money transfer systems
  • Upselling skills
  • Asset management
  • Banking regulations knowledge
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Team collaboration
  • Phone etiquette
  • Conflict resolution
  • Risk management
  • Confidentiality awareness
  • Financial product sales
  • Transaction reconciliation
  • Numerical accuracy
  • Money management
  • Software proficiency
  • Money orders
  • Trustworthiness and integrity
  • Strong work ethic

Languages

English
Full Professional

Certification

International Computers Driver License

Timeline

Bank Teller

CIBC
01.2024 - 03.2025

Customer Service Representative

Fd Technologies
02.2021 - 12.2023

Diploma - Business

Conestoga College Institute of Technology And Advanced Learning

Diploma - Hospitality

Conestoga College Institute of Technology And Advanced Learning

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Dimple Verma