Dimple Verma
Stoney Creek,ON
Summary
Proven to enhance guest experiences at Amica Senior Lifestyles through exceptional customer service and interpersonal communications. Skilled in conflict resolution and multitasking, I consistently improve efficiency and satisfaction. My adaptability and strong work ethic contribute to dynamic team environments, fostering significant improvements in guest and patient care outcomes.
Overview
6
6
years of professional experience
Work History
Concierge
Amica Senior Lifestyles
09.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Caregiver
CBI Home Health &Paramed Home Health
10.2021 - 04.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
Caregiver
St. Joseph Care Group
04.2021 - 09.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
Caregiver
Amica Senior Lifestyles
05.2020 - 04.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Warehouse Worker
People Store Staffing Solutions
06.2019 - 12.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as [Number] pounds.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Pharmacy Assistant Volunteer
Rexall Pharmacy
05.2019 - 09.2019
- Helped reduce wait times for patients by consistently prioritizing tasks based on urgency and pharmacist directives.
- Enhanced patient satisfaction by efficiently processing prescriptions and maintaining accurate records.
- Contributed to a clean and safe environment by adhering to strict hygiene protocols and promptly addressing any potential hazards.
- Ensured proper storage conditions for medications were maintained at all times, preserving their efficacy and safety for patient use.
- Collaborated with fellow volunteers to create a positive atmosphere, fostering strong teamwork within the pharmacy setting.
- Supported pharmacists in providing excellent customer service through effective communication and timely assistance.
Teacher Helper
Teaching Abroad
04.2018 - 03.2019
- Responded to student needs and questions promptly.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Adhered to classroom protocols to keep areas clean, neat, and organized.
- Assisted teachers with supervision and care of group of [Number] children.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Education
Associate of Science - Personal Support Worker
Mohawk College of Applied Arts And Technology
Hamilton, ON09.2020
Associate of Science - Occupational Health, Safety And Wellness
Conestoga College
Brantford, ON12.2019
Bachelor of Science - Pharmacy
Sant Attar Singh College of Pharmacy
India05.2018
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Excellent Multitasking
- Guest Services
- Telephone Etiquette
- Team player mentality
- Training and mentoring
- Guest experiences
- Safety Procedures
- Interpersonal communications
- Conflict Resolution
- Team Supervision
Languages
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Concierge
Amica Senior Lifestyles
09.2023 - Current
Caregiver
CBI Home Health &Paramed Home Health
10.2021 - 04.2024
Caregiver
St. Joseph Care Group
04.2021 - 09.2021
Caregiver
Amica Senior Lifestyles
05.2020 - 04.2021
Warehouse Worker
People Store Staffing Solutions
06.2019 - 12.2019
Pharmacy Assistant Volunteer
Rexall Pharmacy
05.2019 - 09.2019
Teacher Helper
Teaching Abroad
04.2018 - 03.2019
Associate of Science - Personal Support Worker
Mohawk College of Applied Arts And Technology
Associate of Science - Occupational Health, Safety And Wellness
Conestoga College
Bachelor of Science - Pharmacy
Sant Attar Singh College of Pharmacy