Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Work Availability
Software
Languages
Timeline

DIMPLE SHARMA

Edmonton,AB

Summary

Dynamic professional with a proven track record at Mann Legal Services, excelling in client service and document verification. Skilled in office administration and conflict resolution, I effectively managed client interactions and streamlined processes, ensuring high-quality support. Multilingual and detail-oriented, I thrive in collaborative environments, enhancing team performance and client satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Mann Legal Services
Ludhiana
10.2023 - 03.2025
  • Managed intake and verification of client documents.
  • Assisted in preparing and submitting applications and forms.
  • Provided bilingual support to clients (English & Punjabi).
  • Organized appointment schedules and maintained office records.
  • Performed front desk duties including greeting clients and answering calls.

Academic Coach

TCY Learning Solutions
Ludhiana
09.2020 - 08.2022
  • Supervised a team of 20+ tutors and guided them in academic delivery.
  • Conducted training sessions and performance evaluations.
  • Handled parent inquiries, coordinated class schedules, and maintained reports.
  • Ensured consistent quality of tutoring sessions through regular feedback.

Online Tutor (Mathematics)

TCY Learning Solutions
Ludhiana
03.2020 - 08.2020
  • Delivered online math lessons to students (grades 3–8) in English-speaking countries.
  • Conducted demo classes and parent-teacher discussions.
  • Customized teaching approaches based on student learning styles.

Junior Accountant

IFB Industries Ltd.
Ludhiana
03.2019 - 02.2020
  • Maintained financial records and supported administrative functions.
  • Assisted in processing invoices, preparing reports, and handling routine correspondence.
  • Helped coordinate between departments for documentation and compliance.
  • Worked in a structured office setting with a focus on detail and accuracy.

Education

Master of Commerce - M.Com

Panjab University, India
05-2017

Bachelor of Commerce - B.Com

Panjab University, India
05-2015

Skills

  • Office administration and filing
  • Client service and communication
  • Document verification
  • Data entry and record keeping
  • Conflict resolution
  • Team collaboration
  • Time management
  • Multilingual: English, Hindi, Punjabi, basic French

Certification

  • Basic Computer Applications & Customer Service
  • Banking and Insurance Course

Additional Information

  • Moved to Canada in April 2025
  • Fluent in English, Punjabi, and Hindi
  • Legally eligible to work in Canada
  • Known for patience, accuracy, and strong work ethic

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Excel

Microsoft Word

Microsoft Teams

Adobe Acrobat Reader

Microsoft Windows

Languages

Punjabi
Native language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2

Timeline

Administrative Assistant - Mann Legal Services
10.2023 - 03.2025
Academic Coach - TCY Learning Solutions
09.2020 - 08.2022
Online Tutor (Mathematics) - TCY Learning Solutions
03.2020 - 08.2020
Junior Accountant - IFB Industries Ltd.
03.2019 - 02.2020
Panjab University - Master of Commerce, M.Com
Panjab University - Bachelor of Commerce, B.Com

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DIMPLE SHARMA