Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dimple Nigah

Langley,BC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Skymart
10.2023 - 01.2024
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.

Courier Operations Specialist

Skip The Dishes
07.2021 - 10.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Barista

Starbucks
03.2021 - 07.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Restaurant Hostess

Shoeless Joe's Sports Grill
12.2017 - 10.2019
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Checked in with servers to confirm preparedness before seating customers.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.

Cashier

Kernels Popcorn
11.2017 - 10.2019
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Server

Republic Of Singapore Yacht Club
05.2016 - 11.2016
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Education

Diploma - Hotel And Restaurant Operations

Niagara College
Niagara-on-the-Lake, ON
09.2019

Advanced Diploma - Hotel And Resort Management

Beacon International College
Singapore
05.2016

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Data Entry
  • Call center experience
  • Computer Proficiency
  • Complaint Handling
  • Microsoft Excel
  • Payment Processing
  • Call Center Operations
  • Microsoft Outlook

Languages

English
Full Professional

Timeline

Customer Service Representative

Skymart
10.2023 - 01.2024

Courier Operations Specialist

Skip The Dishes
07.2021 - 10.2022

Barista

Starbucks
03.2021 - 07.2021

Restaurant Hostess

Shoeless Joe's Sports Grill
12.2017 - 10.2019

Cashier

Kernels Popcorn
11.2017 - 10.2019

Server

Republic Of Singapore Yacht Club
05.2016 - 11.2016

Diploma - Hotel And Restaurant Operations

Niagara College

Advanced Diploma - Hotel And Resort Management

Beacon International College

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Dimple Nigah