Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

DIMPLE KAILEY

Victoria

Summary

Versatile professional experienced in overseeing and coordinating organizational operations across multiple departments. Well-versed in process optimization, performance management, and team coordination. Adept at developing and implementing strategies to improve efficiency, reduce costs and increase profitability. A motivated, collaborative leader with excellent problem-solving, communication and interpersonal skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sous Chef

Earls Kitchen + Bar
08.2024 - Current
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
  • Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
  • Increased kitchen productivity by optimizing workflow processes and delegating tasks appropriately within the team.
  • Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.

FOOD AND BEVERAGE TEAM MEMBER

Malahat Skywalk
08.2024 - Current
  • Managed inventory levels of all food items ensuring sufficient stock was available on hand at all times
  • Prepared hot beverages such as coffee, tea, cappuccinos, lattes according to company recipes
  • Maintained knowledge about menu items including ingredients used in each dish
  • Accurately recorded sales transactions in the point-of-sale system
  • Operated cash register efficiently and accurately to process payments from customers
  • Demonstrated ability to multi-task in fast-paced environment while maintaining quality standards

SUPPORT WORKER FOR THE PERSON WITH AUTISM

ACA Society
04.2024 - 07.2024
  • Company Overview: Surrey, BC
  • Provided compassionate care and support to individuals with physical disabilities, mental health issues and learning difficulties
  • Assisted clients in developing daily living skills such as budgeting, cooking and cleaning
  • Supported clients in accessing community resources and leisure activities
  • Utilised effective communication strategies to build relationships with clients
  • Developed individual case plan with goals, objectives, and activities to meet client needs
  • Recognized factors causing reaction or changes in a client's condition or behavior
  • Surrey, BC

STORE SUPERVISOR & BARISTA

Bandra Café
01.2023 - 07.2024
  • Participated in training new baristas, providing guidance on coffee preparation and customer service
  • Collaborated effectively with fellow baristas and kitchen staff, ensuring smooth workflow and teamwork
  • Maintained a clean and organized coffee bar area, adhering to hygiene and sanitation standards, contributing to a positive and welcoming atmosphere
  • Preparing cocktails and developing new recipes and experimenting with various ingredients
  • Engaged with customers to build relationships and brand loyalty, using company tools
  • Executed store opening and closing procedures to facilitate daily operations
  • Monitored store operations including cash handling, customer service standards and security
  • Conducted regular inventory checks to monitor stock levels and replenish supplies as needed
  • Provided timely feedback to employees on performance and development needs
  • Resolved customer sales and service complaints to foster positive experience and retains customers
  • Coached store associates using huddles, observation checklists, and evaluations
  • Managed employee scheduling, payroll processing, budgeting and financial reporting
  • Enforced safety, health, and security rules

COOK SUPERVISOR

BSS café co
01.2020 - 11.2022
  • Company Overview: India
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines
  • Mastered various cooking techniques, broadening menu offerings, and introducing innovative dishes
  • Contributed to menu planning and development, incorporating seasonal ingredients for optimal freshness and taste
  • Increased kitchen productivity by keeping tools organized for easy access when needed
  • Developed menus, pricing, and special food offerings to increase revenue and customer satisfaction
  • Participated in weekly meetings with management team to discuss operational concerns or successes
  • Evaluated performance of employees in order to provide feedback and corrective action when necessary
  • India

INTERNSHIP

Hyatt Regency
01.2021 - 03.2021
  • Company Overview: Chandigarh
  • Departments trained in - Food Production & Patisserie other specialty kitchen, Food and Beverage Service
  • Trained majorly in the food production department while working in the Italian, Asian, South Indian, Butchery and Commissary
  • Sought opportunities to learn new skills and tackle challenging tasks
  • Contributed to project success through effective communication and organization skills
  • Chandigarh

STORE SUPERVISOR

Kiscon café co
06.2018 - 11.2019
  • Company Overview: India
  • Prepare and serve a variety of beverages, ranging from simple to elaborate ones
  • Listen well and communicate in a professional and friendly manner and focus on customer satisfaction
  • Maintain a clean work environment, also, keep supplies replenished to minimize downtime
  • Supported management team to achieve sales results and grow business
  • Tracked shipments of incoming merchandise and verified accuracy against purchase orders
  • Recruited, trained, and supervised results-driven retail associates
  • Collaborated with vendors to negotiate contracts for merchandise purchases at discounted rates
  • Monitored food preparation methods to ensure compliance with recipes, portion control, and presentation standards
  • Developed and implemented training programs for kitchen staff, ensuring adherence to health and sanitation regulations
  • Effectively managed food production operations to ensure quality and safety standards were met
  • Enforced safety protocols among staff members ensuring proper usage of kitchen equipment at all times
  • Managed daily food service operations including staff scheduling, customer service, inventory control, and meal preparation
  • India

Education

PBD - HOSPITALITY SERVICES MANAGEMENT

Douglas College
08.2024

B.SC. - OPERATIONS & MANAGEMENT HOSPITALITY STUDIES

GNA UNIVERSITY
01.2010

Skills

  • Nutrition planning
  • Team leadership and training
  • Time management
  • Menu development
  • Safety and compliance
  • Communication (Verbal and written)
  • Inventory management
  • Customer service excellence
  • Allergen awareness
  • Emotional Support
  • Environmental management
  • Behavior Modeling

Certification

  • Food Safe Level 1
  • Serving It Right

Languages

Punjabi
Native or Bilingual
English
Native or Bilingual
Hindi
Native or Bilingual

References

References available upon request

Timeline

Sous Chef

Earls Kitchen + Bar
08.2024 - Current

FOOD AND BEVERAGE TEAM MEMBER

Malahat Skywalk
08.2024 - Current

SUPPORT WORKER FOR THE PERSON WITH AUTISM

ACA Society
04.2024 - 07.2024

STORE SUPERVISOR & BARISTA

Bandra Café
01.2023 - 07.2024

INTERNSHIP

Hyatt Regency
01.2021 - 03.2021

COOK SUPERVISOR

BSS café co
01.2020 - 11.2022

STORE SUPERVISOR

Kiscon café co
06.2018 - 11.2019

B.SC. - OPERATIONS & MANAGEMENT HOSPITALITY STUDIES

GNA UNIVERSITY

PBD - HOSPITALITY SERVICES MANAGEMENT

Douglas College

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