Dimple Garg
Surrey,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
5
5
years of professional experience
Work History
Courier Operations Senior Specialist
Skipthedishes Restaurant services
Winnipeg, MB
11.2020 - Current
- Completed projects and work assignments despite tight deadlines.
- Implemented process improvements in areas that were underperforming.
- Organized and coordinated meetings and conference calls with various individuals.
- Interacted with peers in other departments, which promoted continuous share of information required for job tasks.
- Provide live support to couriers, customers, and restaurants
- Resolving conflicts with an emphasis on helping our partners succeed
- Facilitate communication between all parties involved in each delivery
- Communication with non-live/live teams
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cashier
M&M Convenience Store
Winnipeg, MB
10.2021 - 08.2022
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
- Accepted cash and credit card payments, issued receipts and provided change.
Hotel Supervisor
Ramada Plaza
Niagara Falls, ON
10.2018 - 09.2020
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Provided exceptional service and assistance to guests upon check-in.
- Provided services efficiently and with high level of accuracy.
- Participated in team-building activities to enhance working relationships.
Education
High School Diploma -
Niagara College
Welland, ON04.2020
Skills
- Efficient and Detail-Oriented
- Creative Problem Solving
- Multitasking and Prioritization
- Verbal and Written Communication
- Understanding Customer Needs
- Cultural Awareness and Sensitivity
- Inbound and Outbound Calling
- Computer Proficiency
- Customer Service
- Cash handling
- Staff mentoring
- Payment processing
- Cash management
- Flexible and Adaptable
- Collaboration
- Active Listening
- Good listening skills
Timeline
Cashier
M&M Convenience Store
10.2021 - 08.2022
Courier Operations Senior Specialist
Skipthedishes Restaurant services
11.2020 - Current
Hotel Supervisor
Ramada Plaza
10.2018 - 09.2020
High School Diploma -
Niagara College
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