Dimple Francy
Medical Officer
Brantford,ON
Summary
Medical Officer Admin professional with significant experience in medical office environments, prepared for this role. Proven track record in managing patient records, scheduling appointments, and ensuring efficient office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in medical terminology, electronic health records, and patient communication, valued for reliability and flexibility.
Overview
9
9
years of professional experience
Work History
Back Office Administrator
Car Dude Detailing
Windsor, ON
11.2025 - 02.2026
- Scheduled appointments per week, coordinating calendar updates and customer communication without delays.
- Maintained organized files, records, and customer information for accurate office operations.
- Coordinated daily administrative tasks to support smooth communication between front office and service teams.
- Managed customer inquiries and resolved routine issues with clear, professional follow-up.
- Updated spreadsheets and documents to track scheduling, office activity, and service details.
- Maintained accurate service files, parts records, and administrative documentation for internal tracking.
- Streamlined back-office workflows to improve processing speed and reduce administrative errors.
- Monitored office systems and routine reporting to ensure consistent operational support.
- Managed incoming correspondence, prioritizing calls, emails, and requests with accuracy and professionalism.
- Maintained organized filing systems for confidential records, contracts, and administrative documents.
- Processed data entry, document preparation, and report formatting using Microsoft Office applications.
- Supported invoicing, purchase orders, and expense tracking to maintain administrative accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Career Break
Maternity Leave
Windsor, ON
11.2024 - 09.2025
- Took a planned career break for maternity leave and family responsibilities.
- Now ready to return to the workforce and pursue new professional opportunities.
Medical Officer Admin
Grand Marais Clinic
Windsor, ON
01.2024 - 10.2024
- Scheduled 75% of appointments weekly by coordinating calendars and confirming visit details with patients.
- Processed 25-40 patient registrations daily while keeping intake information organized and accessible.
- Managed patient intake and front-desk communication with professionalism and clear attention to detail.
- Maintained accurate records, forms, and documentation for daily clinic operations.
- Coordinated referral and follow-up communication between patients and clinical staff.
- Supported complaint handling by documenting concerns and routing issues to the appropriate staff.
- Monitored clinic access and enforced safety protocols for patients, staff, and visitors.
- Maintained compliance with confidentiality, privacy, and regulatory requirements.
- Supported daily operations by resolving access, safety, and service issues promptly.
- Collaborated with clinical teams to improve patient flow and secure work environments.
- Reviewed records and logs for accuracy, completeness, and follow-up action.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
Medical Officer Admin
Rajagiri Hospital, Kerala India
Kerala, India
06.2019 - 03.2023
- Reviewed patient feedback cases monthly to support complaint tracking, escalation follow-up, and service recovery.
- Processed patient registrations monthly while guiding visitors through forms, scheduling, and consultation routing.
- Coordinated patient appointments, matched cases with the appropriate doctor, and relayed visit details to staff.
- Handled calls, welcomed patients and visitors, and provided front-desk support with a professional and reassuring manner.
- Maintained patient records, spreadsheet reports, inventory levels, and compliance with JCIA/ISO departmental standards.
Care Manager
Apollo Bangalore Cradle Ltd, India
India
04.2018 - 12.2018
Executive Customer Care
Rainbow Children’s Hospital, India
India
08.2017 - 03.2018
Education
Bachelors in Hospitality Management - undefined
Christ University
India05-2013
Skills
- Patient management
- Scheduling appointments and maintaining calendars
- Patient registration support
- Office management
- Inventory management
- Interdepartmental coordination
- Organizing and maintaining records, files, and databases
- Complaint and problem resolution
- Microsoft Office proficiency with Excel, Word, and PowerPoint
- Patient communication
- Escalation management
- Service recovery
- Medical terminology
- Prior authorization
- Referral coordination
- Discharge coordination
- Quality assurance
Additional Information
Reference to be provided upon request.
Timeline
Back Office Administrator
Car Dude Detailing
11.2025 - 02.2026
Career Break
Maternity Leave
11.2024 - 09.2025
Medical Officer Admin
Grand Marais Clinic
01.2024 - 10.2024
Medical Officer Admin
Rajagiri Hospital, Kerala India
06.2019 - 03.2023
Care Manager
Apollo Bangalore Cradle Ltd, India
04.2018 - 12.2018
Executive Customer Care
Rainbow Children’s Hospital, India
08.2017 - 03.2018
Bachelors in Hospitality Management - undefined
Christ University