Dimple Dimple
Markham,On
Summary
Hardworking Representative with a strong history of meeting and exceeding customer expectations. Sales and service expert with a record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Marriott Bonvoy
10.2022 - 12.2023
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Collaborated across departments to resolve customer-related issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Met customer call guidelines for service levels, handle time and productivity.
Sales Associate
Marriott International
10.2021 - 10.2022
- Supported team with receiving, pricing and merchandising
- Created great customer experiences with personalized sales support
- Managed multiple tasks simultaneously while meeting deadlines.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to build rapport and loyalty.
Warehouse Packager
Rice Mill
03.2019 - 07.2019
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Reduced returns due to damaged goods through thorough inspection of products before packaging them securely.
- Collaborated with team members to complete large orders within tight deadlines.
Education
Bachelor of Commerce - Business - Advertising, Business, Communication
D A V College Karnal
Karnal, Haryana06.2021
Skills
- Call Management
- Product Knowledge
- Complaint resolution
- Customer Service
- Technical Support
- Customer Relations
- Problem Resolution
Languages
English
Hindi
Punjabi
Passionate about capturing life's moments, Photography, Singing, Animal lover, Cooking
I am obsessed with photography to enjoy the moment. Music is my therapy i love to sing. Expressing myself through music. Cooking is my creative outlet, I love to try new recipes for loved ones.
Timeline
Customer Service Representative
Marriott Bonvoy
10.2022 - 12.2023
Sales Associate
Marriott International
10.2021 - 10.2022
Warehouse Packager
Rice Mill
03.2019 - 07.2019
Bachelor of Commerce - Business - Advertising, Business, Communication
D A V College Karnal
Similar Profiles
Brett O'BrienBrett O'Brien
Guest Service Agent / Night Audit at Marriott BonvoyGuest Service Agent / Night Audit at Marriott Bonvoy
Luis RamirezLuis Ramirez
General Cleaning Maintenance at Marriott BonvoyGeneral Cleaning Maintenance at Marriott Bonvoy
Cinthia SanchezCinthia Sanchez
Breakfast Coordinator at SpringHill Suites by Marriott BonvoyBreakfast Coordinator at SpringHill Suites by Marriott Bonvoy