Dimple Arora
Winnipeg
Summary
Adept at navigating high-stress environments, I enhanced customer satisfaction and operational efficiency at IO Solutions Call Center through expert conflict resolution and proactive customer service. Skilled in data entry and active listening, I significantly contributed to team development and CRM, ensuring compliance and fostering strong client relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
IO Solutions Call Center
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Found satisfactory solutions for both parties when handling escalated calls.
- Responded to customer requests for products, services, and company information.
- Resolved issues on the first contact by using a proactive attitude.
- Maintain Good relationships with Customer to prevent Problems and Increase Sales.
Office Assistant
J Oza Immigration & Associates
02.2022 - 09.2022
- Guaranteed privacy in the administration of confidential tasks.
- Increased workplace efficiency through coordination of schedules, efficient document handling, and upkeep of a tidy environment.
- Efficiently managed front desk operations, including handling mail, calls and inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Enhanced workplace atmosphere by encouraging consistent dialogue among staff.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed tasks related to financial accuracy by overseeing invoices, tracking expenses, and preparing budgets.
- Enhanced office structure through new filing systems.
- Facilitated financial processes, ensuring invoices and payments were accurate.
Client Advisor
HDFC Bank
03.2018 - 02.2022
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Fostered stronger client bonds via proactive inquiry follow-up.
- Delivered clients precise, current advice using extensive industry expertise.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Analyzed client feedback to identify areas for improvement, leading to enhanced service delivery.
- Maintained up-to-date knowledge of regulatory changes, ensuring compliance in all advisory activities.
- Enhanced client portfolio value with personalized financial advice and strategic investment planning.
- Implemented exit strategies for clients to transition out of investments.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Created financial models to analyze and evaluate investment strategies.
- Devised comprehensive financial plans for clients to achieve short and long-term financial goals.
- Researched current economic trends and investment opportunities to stay abreast of financial markets.
Education
Bachelor Of Science Honours In Economics - Applied Economics
Punjabi University
Punjab05.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Customer satisfaction measurement
- Microsoft outlook
- Product knowledge
- Team development
- Administrative support
- Customer relationship management (CRM)
- De-escalation techniques
- Route management
Languages
English
Full Professional
Additional Information
Willing to Obtain Investment Funds in Canada or the Canadian Securities Course
Timeline
Customer Service Representative
IO Solutions Call Center
09.2022 - Current
Office Assistant
J Oza Immigration & Associates
02.2022 - 09.2022
Client Advisor
HDFC Bank
03.2018 - 02.2022
Bachelor Of Science Honours In Economics - Applied Economics
Punjabi University
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