Dimpi Shah
Edmonton,AB
Summary
Dynamic professional with a strong foundation in time management, customer service, and administrative duties. Equipped with a Bachelor of Science degree and a certificate in Medical Office Assistance, I seamlessly adapt to new skills and embrace opportunities for advancement. My hands-on experience in healthcare environments, coupled with a solid background in administration, positions me as a versatile candidate capable of thriving in various work settings. Recognized for my exceptional communication skills, both verbal and written, I excel in fostering positive relationships and consistently surpassing set goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
Loblaws Pharmacy
Edmonton, AB
02.2022 - Current
- Data entry for new prescriptions, and managing refill request processing, adjudicate claim to Third Party payor in accordance with the Pharmacy Standards of Practice; Review and adjust third party adjudication records
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols
- Input patient information into computer system for prescription orders
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions
- Processed insurance claims accurately, minimizing reimbursement issues and ensuring timely payment for services rendered
- Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care
- Entered procedure codes and diagnosis codes into medical billing software
- Assisted in preparation of medical reports for external parties
- Upheld HIA regulations and standards for protecting patient information.
Pharmaceutical QA/ QC
Imperial Distributors Canada Inc.
Edmonton, AB
02.2022 - 05.2022
- Utilized a range of testing methods such as functional tests, regression tests, load tests, and stress tests to verify software functionality before release into the production environment.
- Conducted periodic audits of production facilities to ensure adherence to quality control procedures.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators related to quality assurance operations.
- Monitored quality assurance activities to ensure adherence to regulatory standards and best practices in pharmaceutical care.
- Performed quality assurance tasks, such as inspecting and testing pharmaceutical products for defects and accuracy.
- Ensured that all packaging components met established specifications to guarantee product safety and integrity.
- Maintained detailed records of production processes, including batch numbers, lot numbers, expiration dates and quantities produced.
- Loaded, unloaded and stacked materials using established procedures to meet production schedule.
Medical Office Administrative Assistant
Royal Alexandra Hospital | Alberta Health Services
Edmonton, AB
06.2020 - 02.2021
- Proficient in medical office administration with a strong understanding of Netcare Alberta, effectively utilizing its features for patient record management, appointment scheduling, and facilitating seamless communication within healthcare teams.
- Proficient in medical office administration with comprehensive knowledge of HealthQuest software and expertise in navigating FOIP (Freedom of Information and Protection of Privacy) regulations, ensuring confidentiality and compliance while managing patient records and sensitive information
- Experienced in utilizing Connect Care for seamless integration of patient data across healthcare facilities, facilitating efficient communication and coordination of care.
- well-versed in the Mental Health Act, adept at upholding its legal and ethical principles when handling patient interactions and documentation in a healthcare setting.
- Maintained current knowledge of HIA compliance regulations to ensure the protection of sensitive data.
- Developed and implemented efficient administrative procedures to streamline daily operations.
- Provided clerical support for medical providers by copying documents, filing records in electronic or hard copy format and mailing correspondence to patients.
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint.
- Provided support services such as copying and scanning documents, filing forms.
- Conducted regular audits of existing patient files to identify any discrepancies or missing information.
- Utilized EHR software to store medical records electronically.
Education
Pharmacy Assistant - Pharmacy Assistant
Southern Alberta Institute of Technology
Edmonton, AB01-2022
Bachelor of Science - Biology
Concordia University Edmonton
Edmonton, AB04-2021
Medical Office Assistant - Medical Office Assistant
NorQuest College
Edmonton, AB07-2020
Skills
- Microsoft Office
- Excel Spreadsheets
- Records Management Systems
- Customer Service
- Database Administration
- Administrative Duties
- Data Entry
Certification
- Information Privacy and IT Security Awareness Training e-learning module - Alberta Health Services
- HIA Awareness module Training - Alberta Health Services
- Information Privacy & IT Security Awareness e-learning module - Alberta Health Services
Timeline
Pharmacy Assistant
Loblaws Pharmacy
02.2022 - Current
Pharmaceutical QA/ QC
Imperial Distributors Canada Inc.
02.2022 - 05.2022
Medical Office Administrative Assistant
Royal Alexandra Hospital | Alberta Health Services
06.2020 - 02.2021
Pharmacy Assistant - Pharmacy Assistant
Southern Alberta Institute of Technology
Bachelor of Science - Biology
Concordia University Edmonton
Medical Office Assistant - Medical Office Assistant
NorQuest College
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