Hi, I’m
Dimpal Panchal
Ottawa,ON
Summary
Focused Assistant Store Manager is known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Overview
6
years of professional experience
Work History
DollaramaOttawa, Ontario
Assistant Team Leader
05.2022 - 08.2022
Job overview
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Managed team workload to reach targets for specific tasks.
- Worked with customer service to handle escalated customer issues.
- Supervised co-workers during shifts..
United Colors of BenettonAhmedabad, India
Assistant Store Manager
10.2021 - 04.2022
Job overview
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Resolved customer service issues promptly.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Answered questions about store policies and addressed customer concerns.
- Managed store organization, maintenance and purchasing functions.
- Submitted orders for new inventory.
- Completed routine store inventories.
Levi Strauss & Co LtdAhmedabad, India
Team Leader
04.2019 - 09.2021
Job overview
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Led team of 20 members while providing exceptional customer service.
- Built strong relationships with customers through a positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Levi Strauss & Co LtdAhmedabad, India
Sales Associate
05.2016 - 04.2019
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Algonquin CollegeOttawa, ON
M.D. from Brand Management
12.2023
Umiya Arts & Commerce CollegeAhmedabad, Gujarat, India
M.D. from Commerce
05.2018
Umiya Arts & Commerce CollegeAhmedabad, Gujarat, India
Bachelor of Arts from Commerce
04.2016
Skills
- Staff Training
- Attention to Detail
- Team Meetings
- Giving Constructive Feedback
- Effective Working Relationships
- Effective Customer Service
- Cash Register Operations
- Shift Scheduling
- Directing Team Members
- Issue Resolution
- Store Displays
- Teamwork and Collaboration
- Team Growth
- Analytical Thinking
- SOP Adherence
Accomplishments
- Supervised a team of 23 staff members.
- Achieved monthly targets by effectively helping the Store manager.
- Achieved the highest sale in Gujarat by delivering 200 % achievement vs target in October 2018.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Assistant Team Leader
Dollarama
05.2022 - 08.2022
Assistant Store Manager
United Colors of Benetton
10.2021 - 04.2022
Team Leader
Levi Strauss & Co Ltd
04.2019 - 09.2021
Sales Associate
Levi Strauss & Co Ltd
05.2016 - 04.2019
Algonquin College
M.D. from Brand Management
Umiya Arts & Commerce College
M.D. from Commerce
Umiya Arts & Commerce College
Bachelor of Arts from Commerce
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